Revinate

Hotel Moment

DEEP DIVE WEBINARS

2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have

In 2026, a growing database is only as valuable as the revenue it generates. Join the second session of our 2026 Hospitality Benchmark Report leadership series. We’re connecting with Revinate superuser, Gitti Hernandez from Casa de Camp Resort, to move beyond the basics and show you how to turn raw data into Rich Guest Profiles that drive direct bookings and higher guest lifetime value.

On demand

Meet your hosts

Gitti Hernandez Headshot

Gitti Hernandez, Digital Marketing Manager, Casa de Campo

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

What you’ll learn

The 24% growth opportunity: Why North American properties are leading in data capture and how to monetize this expanding audience.

Beating the OTA mask: Strategies to reclaim the 12% of unreachable guests hidden behind masked emails and convert them into direct bookers.

Closing the communication gap: How to improve phone capture (currently only 48-58%) to create a more immediate, high-conversion sales channel.

The 24% growth opportunity: Why North American properties are leading in data capture and how to monetize this expanding audience.

Beating the OTA mask: Strategies to reclaim the 12% of unreachable guests hidden behind masked emails and convert them into direct bookers.

Closing the communication gap: How to improve phone capture (currently only 48-58%) to create a more immediate, high-conversion sales channel.

Watch the recording

Upcoming webinar

Date: Wednesday, April 1, 2026
Time: 10 am PDT

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

Despite the rise of digital, the voice channel remains your highest-intent revenue engine. In 2026, a standard 100-room hotel can expect ~300 inbound lead calls during peak months. These are warm leads ready to transact!

What you’ll learn:

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

Upcoming webinar

Date: Wednesday, April 1, 2026
Time: 10 am PDT

Latest webinars

Hotel Moment

DEEP DIVE WEBINARS

Get updates when a new webinar drops