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2026 Hospitality Benchmark Report: The voice channel playbook for 2026
Despite the rise of digital, the voice channel remains your highest-intent revenue engine. In 2026, a standard 100-room hotel can expect ~300 inbound lead calls during peak months. These are warm leads ready to transact!
Join us for our final 2026 Hospitality Benchmark Report session. Revinator, Bailey Yeats, and Director of Revenue at Old Edwards Hospitality Group, Amanda Wasco Brown, are diving into the voice channel playbook to show you how to turn inbound interest into immediate bookings and recovered revenue.
On-demand
Meet your hosts
Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group
Bailey Yeats, Marketing Manager, Revinate
What you’ll learn
The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
“No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
Watch the recording
Hotel Moment
DEEP DIVE WEBINARS