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Webinars — The Hotel Moment Deep Dive

Achieving and maintaining a Forbes Travel Guide 5-Star rating

When Forbes Travel Guide’s expert inspectors visit a property, they anonymously test it based on hundreds of standards, with an emphasis on exceptional service. Only the very best achieve the coveted 5-Star rating. During this webinar, we cover what it takes to achieve a 5-Star rating, how to maintain it, and how Revinate reservation agents can support your property.

Meet your hosts

Jennifer Lodge, Senior Vice President, Partner Services – The Americas, Forbes Travel Guide

Rebecca Raz, Director of Luxury Sales Training, The Boca Raton

Becky Wilkins, Customer Success Manager, Revinate

What you’ll learn

How to earn a Forbes Travel Guide Star rating

How to maintain a Forbes Travel Guide Star rating

How Revinate’s RezForce Lux agents can support your Star-rated property

How to earn a Forbes Travel Guide Star rating

How to maintain a Forbes Travel Guide Star rating

How Revinate’s RezForce Lux agents can support your Star rated property

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2026 Hospitality Benchmark Report: The voice channel playbook for 2026

Despite the rise of digital, the voice channel remains your highest-intent revenue engine. In 2026, a standard 100-room hotel can expect ~300 inbound lead calls during peak months. These are warm leads ready to transact!

What you’ll learn:

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

Upcoming webinar

On-demand

Hotel Moment

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