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Recast: If you’re willing to pay, we will give it to you
Hotel Moment WITH KAREN STEPHENS Episode 127 In this recast episode of Hotel Moment, we revisit Karen Stephens' conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM's groundbreaking paid subscription loyalty program and their distinct approach to personalization across different cultures. From their guaranteed availability promise to their fascinating observations about European versus American guest preferences, discover how citizenM is reimagining hotel loyalty [...]
EME Level Up, 2025
EME Level Up, 2025 Join Revinate at on Tuesday, May 6th, 2025 Revinators have two speaking sessions throughout the day: 13:50 - 14:10 - Break Down Data Silos to Drive Direct Revenue with a 360° Guest View Sumit Saxena, Country Manager - Indian Sub-continent 15:45 - 16:15 - Shaping the Future of Marketing Through Digital Innovation and Strategy Will Howes, Managing Director Sales Let us know you'll be there! [...]
How Zehnder’s Splash Village improved guest communication and service
How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]
Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
National Hotel Marketing Conference, 2025
NHMC, 2025 Join Revinate at National Hotel Marketing Conference, Thursday, May 1st, 2025 Learn how the voice channel can drive direct bookings in 2025. Drop by our table! Watch our live sessions led by our EMEA team: The power of voice: discover the channel that drives direct bookings John Mullen, Senior Territory Sales Manager (UK), Revinate Direct booking strategies & how The Landmark London drove sales growth to maximise profit Dylan Cole, Managing [...]
Mews Unfold, 2025
Mews Unfold Meet with Revinate on Wednesday, April 30th, 2025 Watch our main stage session "How to unlock productivity" With Bryson Koehler, Revinate CEO, and guests Follow our Product Demo Led by Dylan Cole, Managing Director of Sales, EMEA Learn more about our solutions to help you drive direct bookings in 2025 Connect with your fellow regional hospitality professionals Connect with us on-site! Wednesday, April 30, 11:25 [...]