Featured articles
How real-time guest data boosted guest engagement for Hawks Cay Resort
Customer stories How real-time guest data boosted guest engagement for Hawks Cay Resort HOTEL TYPE: Hawks Cay Resort SOLUTIONS USED: Reservation Sales, Shopping Cart Abandonment REGION: North America Goal Gain more visibility on guests and reduce reservation abandonment Strategy Leverage real-time guest data to offer customers exactly what they want Results Over $2M booked revenue and [...]
Revinate and NAVIS join forces, creating a market leader in the hospitality industry
In the media Revinate and NAVIS join forces, creating a market leader in the hospitality industry Your Content Goes Here NAVIS was the first company Revinate acquired in 2021, taking Revinate’s solutions to the next level. An experienced leader in direct booking solutions, NAVIS brought 2 of the most powerful voice channel tools to Revinate: Reservation Sales and RezForce. Today, Reservation Sales increases voice channel revenue by 20% for [...]
The Cost Of Front Desk Rollover
Customer stories The Cost Of Front Desk Rollover HOTEL TYPE: Independent SOLUTIONS USED: RezForce REGION: North America Goal Reduce desk rollovers and missed opportunities Strategy Supplement reservation team with off-site personnel Results 3X potential to generate reservation sales The challenge Once upon a time, most hotels had a dedicated reservations [...]
Strategies for Boosting Peak Season Revenue at a Seasonal Hotel
Customer stories Strategies for Boosting Peak Season Revenue at a Seasonal Hotel HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales REGION: North America Goal Maximize revenue per booking during the high season Strategy Empower reservation agents with outbound sales programs Results $1.6M revenue in the first year, +42% outbound revenue The [...]
Revinate Marketing – A Lifeline During the Pandemic
Customer stories Revinate Marketing – A Lifeline During the Pandemic HOTEL TYPE: Group SOLUTIONS USED: Guest Feedback, Guest Marketing REGION: EMEA Goal Personalized experiences across the guest journey Strategy Data-driven segmentation for personalized emails and on-site experiences Results More personalized service and communications to drive revenue The brand The Stafford [...]
Cragun’s Resort
Customer stories Cragun’s Resort HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales REGION: North America Goal Gain more insight into guests to drive reservations Strategy Add automated emails and deeper call and attributed booking insights Results 35% average open rate across email campaigns, $400K in revenue from one personalized email [...]