Featured articles
Finding Success From the Local Market During the Pandemic
Customer stories Finding Success From the Local Market During the Pandemic HOTEL TYPE: Group SOLUTIONS USED: Guest Feedback, Guest Marketing REGION: APAC Goal Driving revenue during Covid-19 Strategy Email promotions targeted at local market Results Repeat bookings that allow doors to remain open during pandemic The brand Resplendent Ceylon is [...]
How the right data helped Auberge Resorts create exceptional sales and support experiences
Customer stories How the right data helped Auberge Resorts create exceptional sales and support experiences HOTEL TYPE: Auberge Resorts Collection SOLUTIONS USED: Reservation Sales REGION: North America Goal Control reservation abandonment with fewer staff Strategy Equip reservation staff with more data and ability to create outbound call campaigns Results Realized 30-40% higher conversion rates than competitors [...]
InterContinental Grand Stanford Hong Kong achieves email open rates that are double the industry average
Customer stories InterContinental Grand Stanford Hong Kong achieves email open rates that are double the industry average HOTEL TYPE: Group SOLUTIONS USED: Email Marketing REGION: APAC Goal Driving direct bookings during Covid-19 Strategy Highly targeted offers based on guest preferences Results Email open rates that are double the industry average [...]
How De L’Europe yields revenue in direct bookings in this challenging era
Customer stories How De L’Europe yields revenue in direct bookings in this challenging era HOTEL TYPE: Independent SOLUTIONS USED: Revinate Marketing REGION: Europe Goal Driving direct bookings during Covid-19 Strategy Win-back campaigns Results 128 direct room nights from April ‘20 through August ‘20 Meet the customer "Revinate made [...]
View Hotels achieves year-on-year increases with Revinate, despite Covid-19
Customer stories View Hotels achieves year-on-year increases with Revinate, despite Covid-19 HOTEL TYPE: Group SOLUTIONS USED: Guest Feedback, Guest Marketing REGION: APAC Goal Driving revenue with fewer resources Strategy Nurturing past guests Results $110k in revenue in first month of use The brand Headquartered in Australia, View Hotels operates in [...]
Village Realty: More Bookings with Better Marketing
Customer stories Village Realty: More Bookings with Better Marketing HOTEL TYPE: Independent SOLUTIONS USED: Revinate Marketing REGION: North America Goal Personalize marketing content to better understand ROI attribution Strategy Gain deeper guest insights through comprehensive marketing reporting Results +30% YoY CRM database growth, $9.9M in revenue attributed to lifecycle emails [...]