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InterContinental Grand Stanford Hong Kong achieves email open rates that are double the industry average
Customer stories InterContinental Grand Stanford Hong Kong achieves email open rates that are double the industry average HOTEL TYPE: Group SOLUTIONS USED: Revinate Marketing REGION: APAC Goal Driving direct bookings during Covid-19 Strategy Highly targeted offers based on guest preferences Results Email open rates that are double the industry average [...]
Spectrum Resorts – Recovering $600k with Cart Abandonment
Customer stories Spectrum Resorts – Recovering $600k with Cart Abandonment HOTEL TYPE: Spectrum Resorts SOLUTIONS USED: Shopping Cart Abandonment, Revinate Marketing REGION: North America Goal How to handle lost revenue due to an influx of guest inquiries short staffed Strategy Capture guest contacts from abandoned bookings and automate email follow-up Results $600,000 in three months [...]
Meet a Revinator: Craig Winter
Revination Meet a Revinator: Craig Winter One of the best things about working for Revinate is getting to know Revinators from various countries. Having offices in 3 different continents allows us to share our culture and interests with each other. Every month, Revinate highlights a global Revinator in our dedicated Meet a Revinator post. Learn more about Revinators' lives behind the scenes and the talented people behind [...]
Meet a Revinator: Stephanie Hamilton
Revination Meet a Revinator: Stephanie Hamilton Revinate has "Revinators" everywhere in the world. On top of having offices in 3 different continents where Revinators from different culture work together, we also encourage each Revinator to reach out to their talented colleagues that contribute to Revinate's success. Each month, Revinate highlights a special Revinator so you can learn more about life behind the scenes. Stephanie Hamilton, Revinate's Director, Customer [...]
Why providing the best hotel guest experience matters now more than ever
See why delivering the best hotel guest experience should be a priority 2022 was a year of learning and recovery for the hotel industry. But times are changing. There are emerging trends that we can already expect to have implications for the coming years. Now, it’s time for hoteliers to start planning what they can do to ensure the best hotel guest experience possible should be the center of everything they do. Let’s look into [...]
How The Broadmoor uses Reservation Sales to increase outbound revenue
Customer stories How The Broadmoor uses Reservation Sales to increase outbound revenue HOTEL TYPE: Independent SOLUTIONS USED: Reservation Sales REGION: North America Goal Driving outbound revenue through the reservations team Strategy Train agents and arm them with necessary tools to drive outbound revenue Results The reservations team increased outbound revenue by 98% YOY [...]