Revinate, the premiere social media solution for the hospitality industry, today announced a major upgrade to its software platform, delivering customers a market-leading solution for in-depth guest sentiment analysis as well as comprehensive, international review site coverage. With this update, Revinate enhances its position as the market leader, accelerates its international expansion, and offers the most advanced, comprehensive set of reputation management functionality designed exclusively for hoteliers. Sentiment Analysis Revinate’s exclusive new sentiment analysis solution [...]

One piece of advice that both Daniel Edward Craig and I give when providing advice to hoteliers about responding to reviews is to keep it brief. While guests might write a mini-tome about their experience at your hotel, you don't have to match them word for word. Your response should send the message that you appreciate the guest's stay, you take guest feedback very seriously and you use it to improve your operations, and that [...]

Hello from Zihuatenejo. I'm on vacation for a couple days at an incredible boutique hotel, La Casa Que Canta, and as I watch the boats bob in the ocean, I'm thinking about what I'm going to write in my hotel review when I get home. I love writing good reviews when I have a good stay because it's the gift that keeps on giving. But should I expect a response when I only have positive [...]

This month, Daniel Edward Craig and I launched a Webinar series called the Review Clinic. You can see the recording from our first event in the previous blog post. The next free, online event will be Thursday, July 28th at 9am pacific/12pm eastern. Please sign up here. We created the event because we know that many hotel professionals are still not comfortable responding publicly to reviews and we wanted to help. We invited hoteliers to [...]

Thanks for checking out this Revinate Success Story. You may download a PDF version of this article. Please check out additional success stories, and contact us for more information about Revinate. Parc 55 Wyndham hotel is a 1000+ room property located in the heart of San Francisco’s bustling shopping and business center. The hotel caters to both business and leisure travelers looking for luxurious accommodations in a prime location. Parc 55 Wyndham is managed by [...]