The hospitality industry is more focused on data now than ever before. And today’s savvy hoteliers know that the challenge doesn’t lie in collecting their guests’ information. Instead, it’s knowing which types of hospitality data matter the most and how to use specific data to optimize marketing efforts, improve the guest experience, increase direct revenue, and foster deep loyalty.

While third-party data was invaluable for creating hotel marketing campaigns, first-party data and real-time behavioral and preference insights are where the real value lies. But without the right strategy, even the very best hotel data can be underutilized.

That’s why we’re breaking down the top nine types of hospitality data and providing all the insights you need on how to collect them and use them to power more targeted marketing and personalized service.

The significance of big data in hotels

Hospitality data refers to the information hoteliers collect about their guests from a variety of sources, including direct bookings, guest feedback, loyalty programs, and more.

Zero-party data is proactively shared by guests via surveys, messaging, and phone conversations (though it’s often considered to be first-party data). Meanwhile, first-party data is gleaned from customer interactions with websites, apps, social media channels, etc. Both are types of big data that you need to be aware of.

There are actually big benefits to using your own data over third-party data. First, because it comes directly from guests, it’s more reliable, specific, timely, and accurate. And second, because your guests are sharing it voluntarily, there are no privacy concerns. By prioritizing zero- and first-party data, your hotel data analytics will be more valuable because it provides more reliable, actionable insights in your guests preferences and experiences.

Let’s examine specific types of guest data hotels can collect.

9 types of hospitality data

1. Contact information

Obtaining basic information, such as a guest’s name, physical address, phone number, and email address is a crucial first step in hotel guest data collection. This is foundational guest data that makes it possible for you to use email segmentation, allowing you to reach out with highly-effective direct mail and email marketing campaigns.

Not only that, but it allows you to target those emails specifically to the guests who’ll receive them. Our 2025 Hospitality Benchmark Report revealed that when hoteliers worldwide applied enough segment filters to reduce their campaign audience to 5,000 recipients or less, their open rates increased by more than 39% and their conversion rates skyrocketed by an incredible 400%.

2. Guest demographics

Guest demographic information, including age, gender, location, marital or parenting status, and native language, is equally valuable for personalization. Just think, your promotion offering a warm escape from winter’s chill will be much more effective for customers in the Midwest portion of the U.S. versus those in the southern states.

3. Stay-related hospitality data

This hospitality data can include the booking channel used, dates and length of stay, and purpose for the stay (i.e., business, leisure, or both!). It can also include whether the guest is traveling with their family, solo, with a friend, or with their partner on a romantic getaway.

With this guest data, you can be certain your offer for a free drink in the bar goes to your business travelers while recommendations for top kid-friendly activities go to families.

Looking for a better way to consolidate, access, and gain insights from your data? Get a demo to see what’s possible with our solutions.

4. Guest preferences

Keeping track of what type of rooms your guests book, whether they travel with a pet, and what room temperature they prefer is incredibly valuable. Also record any special requests they make for things like extra pillows, a bottle of wine, or a specific type of soda in the mini fridge.

Armed with a comprehensive hotel database and the right platform, you can more effectively upsell. And you’ll delight guests by proactively ensuring their room is set up just the way they like it.

5. Guest interests

More than 6 out of 10 customers expect businesses to tailor messaging to their needs, and to offer targeted promotions. Furthermore, marketers see a 760% increase in email revenue from segmented campaigns.

One of the most effective ways to personalize guest experiences and segment marketing promotions is by keeping an accurate record of guest interests. You’ll get much higher engagement when you recommend the new photography exhibit to your art lovers, the ceviche-making class to your foodies, and the surf lessons to your adventure seekers.

6. Ancillary purchases

Wondering how to increase hotel revenue? By maintaining a record of a guest’s on-property purchases, you can uncover opportunities for upselling while simultaneously creating a better guest experience. For instance, if you know a guest uses your spa when they visit, offering a discount on a 90-minute Swedish massage may incentivize a future stay.

7. Engagement information

The right data platform lets you track how guests interact with your website, hotel app, emails, push notifications, and surveys. Are they opening your emails and messages? Are they responding? And what website pages do they linger on?

You can analyze this data to help boost direct bookings and increase engagement with your guests. Hotels are already doing this. With Revinate Marketing, Lore Group’s Pulitzer Amsterdam hotel leveraged their guest data to build a more engaged database, earning €1.1 million in direct revenue.

8. Historical data

When it comes to customers, repeat buyers are the most profitable. And this is true for all industries, but particularly hospitality.

Guest data on booking frequency, booking patterns, and lifetime customer value all provide guidance for promotions that your guests will respond to. For instance, you can reward your VIPs with special perks that build loyalty to create a powerhouse of brand evangelists.

9. Social media data

Consider monitoring shares, likes, and comments on your Facebook page, Instagram account, and other social media channels. You should also keep tabs on review sites.

These interactions can be a treasure trove of guest data, and the right technology platform brings all that information together into one dashboard, making it easy to analyze and helping you personalize interactions with guests.

Top sources of hospitality data

To perfect hotel data management and get the most out of your data, you need a solution that gathers and consolidates information at every guest touchpoint. And you also need one that continually cleanses your data. Without this feature, your database will likely contain multiple and conflicting guest profiles, And you won’t be able to accurately segment your guests.

With the right technology in place; however, you can capitalize on these effective sources for collecting zero- and first-party hospitality data:

• Booking engine
• Call center interactions
• Digital invoicing
• Guest surveys and polls
• Messaging interactions
• On-property purchasing behavior
• PMS
• Review sites
• Service requests
• Social media
• Website email opt-in forms for your newsletter
• WiFi signups

How to use hospitality data to improve the guest experience

Every interaction with guests creates an opportunity to better understand them and how they feel about the services your hotel delivers. When you automate hospitality data collection and analytics with the right data platform you achieve a number of benefits:

• You can deliver better, more personalized guest experiences to foster stronger relationships and build greater loyalty, as well as take advantage of other hotel data management trends that are helping hoteliers succeed.
• You improve your services because you can clearly see exactly which features and amenities attract guests to your property (and what may frustrate them). You’re no longer merely guessing.
• You can segment your guests based on anything from demographics and trip purpose to interests and purchasing behavior to achieve greater engagement. Case in point — using Revinate’s Guest Data Platform, Aramark Destinations was able to get creative with their segmentation and now averages $136k per marketing campaign.

Hospitality data: Make every touchpoint count

Your guests preferred communication channels will vary. So, you need an omni-channel solution that allows you to collect guest data from every touchpoint and consolidate it into one place. With a healthy hotel database, you can then improve guest experiences to drive direct bookings and greater profitability.

Learn how to use hospitality data to boost guest engagement, loyalty, and direct revenue with Revinate Guests today.