Rich Guest Profiles
Centralize your guest data
Integrate your data from multiple sources into a hotel CRM for a holistic view of your guests in one place.
“The key to our success is segmentation. Revinate allows us to deep dive into our data and get a better understanding of our customer segments.”
- Aulia Fraquelli, Digital Marketing Manager, Royal Plaza on Scotts
Put your PMS data to work
Create profiles with guest data pulled directly from your property management system(s).
Everything you need to know in one profile
Easily access your guests' stay history, campaign engagement, post-stay surveys, loyalty, total lifetime value, and more.
Understand how guests book
View guest stay history, including reservation details, rate, property, booking channel, and upsell requests.
Gain insight into marketing engagement
See how well your hotel guests are engaging with your email marketing campaigns.
Understand guest satisfaction
View past survey results to see a guest’s overall satisfaction with your hotel(s).
Identify your most loyal guests
Use lifetime spend, number of stays, booking channel, and NPS score to deliver personalized campaigns that reward hotel loyalty.
Personalize the guest experience
Capture guests' preferences before they arrive to deliver better experiences and communications.
Give the right message to the right guests
Build dynamic guest segments to send relevant and valuable email campaigns to your database.
Make data-driven decisions
Leverage your rich guest data to identify how to better serve and communicate with your guests.
“Not only is the product elegant and easy to use, but there is so much content available that allows me to market with confidence.”
- Sarah Aitken, Tropica Island Resort Fiji
Get an actionable snapshot of arriving guests
Customizable daily Arrival Reports give your teams the information they need to surprise & delight arriving guests.
Unlock your PMS data
Integrate your property management system data with Revinate's Hotel CRM. We proudly partner with 75+ PMSs.
Visualize your Hotel CRM
Use Database Insights to gain powerful, real-time insights into your guest data so you can make better marketing and operating decisions.
Maintain a healthy database
See how healthy your guest database is and how well you are collecting valid email addresses and other key data.
Find your top booking channels
Determine your highest conversion channels so you can focus your marketing efforts accordingly.
Know your top geographies
Identify your top performing countries and cities to send localized email marketing campaigns that feel personal.
Spot patterns and opportunities
Boost hotel campaign performance by understanding how far in advance guests book, length of stay, number of nights, seasonal trends, and lifetime stays.