AI-powered text messaging solution

Delight your guests

Ivy is an AI-powered text messaging solution that provides your guests with a single point of contact – from the time they book until after they check out.

Get a demo to understand how Ivy instantly responds to guests’ questions, extends offers, and delights them with personalized communication – all while driving revenue for you.

Visualization of Revinate Ivy providing a single point of contact for hotel guests throughout their journey

What they’re saying

Ivy will give our guests a point-of-contact at any point during their stay, no matter the hour or location…freeing up our staff to create more meaningful guest experiences.”

– Bob Jackson, CEO, Vintage Hotel Group

“Best place to stay. Ivy at the front desk always goes above and beyond!” “Best vacation destination.
Thank you Ivy for the personal attention you provided during our stay!!!”

– TripAdvisor reviews from guests at Ivy properties

Visualization of Revinate's rich guest profile next to an image of two women working together on a computer.
Revinate Marketing Solution

Answer guests’ questions instantly

Ivy answers frequent guest questions automatically using AI, leading better interactions and more spending. Your hotel staff have more time on hand to handle more complex guest interactions.

Revinate Marketing Solution

Single platform

The Ivy platform offers an easy 1-stop solution to manage guest requests with easy-to-read guest statuses and survey responses – across text messages, WhatsApp, and more.

Compilation of dashboards that help reservation sales teams evaluate their performance and drive direct bookings.
Headshot of a hotel staff member and a headshot of a guest with a phone screen displaying a text conversation made possible with Ivy, Revinate's text messaging solution.
Revinate Marketing Solution

2-way communication

Drive 2-way dialogue with guests proactively asking them for feedback or to extend special offers – with no app download.

Revinate Marketing Solution

Best-in-class AI

Understand the sentiment and capture the meaning of the full sentence behind guests’ requests with Revinate Ivy’s best-in-class artificial intelligence.

Screenshot of Ivy responding to the sentiment of the guest's message vs keyword driven response
A text message dialog.

Smart suggestions

AI-powered smart suggestions assist staff with up to 3 previous responses to similar messages.

A dashboard with numbers and a pie chart.

Easy-to-track analytics

Gain valuable insights by tracking guest engagement, automation rates, and staff response times.

A cell phone with a dashboard displayed.

Automated reporting

Weekly program performance reports are automatically generated and delivered via email.

Customer stories


Every channel at your fingertips

Guests’ preferred communication channels can vary. Besides Revinate Ivy, our text messaging solution, with Revinate, you can use every channel available — voice, text, and web.

Discover other Revinate solutions >

Picture of a hotel staff member surrounded by different communication channel icons, illustrating an omni-channel approach.

Ready to increase your direct bookings?

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