Webinars — The Hotel Moment Deep Dive

Guest relations: using digital tools to improve guest relationships & drive direct bookings

Join Revinate’s Director of Business Development, Patrick Oldenburg, Hotelchamp’s Key Account Manager, Helen Skiba, and SIDE Design Hamburg Hotel’s General Manager, Alex Obertop, for a lively session discussing “Guest relations: Using digital tools to improve guest relationships & drive direct bookings.”

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Meet your hosts

Patrick Oldenburg
Director of Business Development, Revinate

Helen Skiba
Key Account Manager, Hotelchamp

Alex Obertop
General Manager, Side DESIGN Hamburg

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What you’ll learn

2022 challenges for hoteliers: Best practices on how to overcome them

Automation and tools: How it drives revenue

Real-life examples from hoteliers: Listen to and ask for advice from your fellow hoteliers

Upcoming webinar

October 28th, 10:00 a.m. PDT

Own BFCM: The ultimate holiday preparation guide

Winning BFCM isn’t about racing to the bottom with steep discounts—it’s about getting ahead with smart timing, personalized offers, and total operational coverage.

In this 30-minute masterclass, Marketing Managers and General Managers will get actionable strategies to protect ADR, beat inbox noise, and turn phone surges into direct revenue. Join us live to get the exact playbook and campaign insights you need to make this holiday season your most profitable yet!

What you’ll learn:

Campaign execution & deliverability: Outsmart peak November inbox congestion using send ramping, list hygiene, and proven campaign strategies from BFCM 2025.
ADR protection & offer strategy: Protect your bottom line by replacing generic rate cuts with high-margin experiential packages and personalized CDP segmentation.
Voice & lead recovery: Capture every high-intent lead by turning abandoned booking sessions and phone call surges into direct revenue with automated email pathways and live-agent overflow.