Webinars — The Hotel Moment Deep Dive

How to maximize a CRM’s impact on your hotel group

A CRM is an invaluable tool for hoteliers, but getting the implementation right is key. Discover how to effectively roll out this technology to start enhancing personalization and driving ROI.

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Meet your hosts

Aylin Calp, Sr. Customer Success Manager, Revinate

Aleksandra Hrkic, Territory Sales Manager, EMEA, Revinate

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What you’ll learn

How to build a strong team project, define goals, and identify stakeholders

Best practices for using your guest data to leverage automation throughout the guest journey

Tips to continue testing, measuring, and optimizing along the way

Upcoming webinar

October 28th, 10:00 a.m. PDT

Own BFCM: The ultimate holiday preparation guide

Winning BFCM isn’t about racing to the bottom with steep discounts—it’s about getting ahead with smart timing, personalized offers, and total operational coverage.

In this 30-minute masterclass, Marketing Managers and General Managers will get actionable strategies to protect ADR, beat inbox noise, and turn phone surges into direct revenue. Join us live to get the exact playbook and campaign insights you need to make this holiday season your most profitable yet!

What you’ll learn:

Campaign execution & deliverability: Outsmart peak November inbox congestion using send ramping, list hygiene, and proven campaign strategies from BFCM 2025.
ADR protection & offer strategy: Protect your bottom line by replacing generic rate cuts with high-margin experiential packages and personalized CDP segmentation.
Voice & lead recovery: Capture every high-intent lead by turning abandoned booking sessions and phone call surges into direct revenue with automated email pathways and live-agent overflow.