Webinars — The Hotel Moment Deep Dive

Outbound strategies to drive revenue and enhance guest experience

Empower your reservation sales teams to work in harmony with marketing to drive more direct booking revenue and enhance the guest experience.

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Meet your hosts

Brent Sanders, Customer Education Specialist, Revinate

John Gottfried, Customer Success Manager, Revinate

Dean Blackburn, Director of Resort Development, French Lick Resort

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What you’ll learn

How to easily capture and convert second-chance bookings

Best practices for following up on regrets, denials, and abandoned calls

Tips to enhance the guest experience with your pre-arrival email campaigns

Upcoming webinar

October 28th, 10:00 a.m. PDT

Own BFCM: The ultimate holiday preparation guide

Winning BFCM isn’t about racing to the bottom with steep discounts—it’s about getting ahead with smart timing, personalized offers, and total operational coverage.

In this 30-minute masterclass, Marketing Managers and General Managers will get actionable strategies to protect ADR, beat inbox noise, and turn phone surges into direct revenue. Join us live to get the exact playbook and campaign insights you need to make this holiday season your most profitable yet!

What you’ll learn:

Campaign execution & deliverability: Outsmart peak November inbox congestion using send ramping, list hygiene, and proven campaign strategies from BFCM 2025.
ADR protection & offer strategy: Protect your bottom line by replacing generic rate cuts with high-margin experiential packages and personalized CDP segmentation.
Voice & lead recovery: Capture every high-intent lead by turning abandoned booking sessions and phone call surges into direct revenue with automated email pathways and live-agent overflow.