Revinate

Hotel Moment

DEEP DIVE WEBINARS

Voice of opportunity: Turning caller inquiries into revenue strategies

Did you know missed opportunities in your voice channel cost you more revenue than you might realize?

This webinar will reveal how your team can unlock this hidden potential and drive more direct revenue.

Meet your hosts

Melissa McMullin headshot

Melissa McMullin, Product Marketing Manager, Revinate

Jack Newkirk headshot

Jack Newkirk, Enterprise Sales Consultant, Revinate

Dominic Donatoni headshot

Dominic Donatoni, Senior Enterprise Client Sales, Revinate

What you’ll learn

Removing barriers for agents and guests to streamline the booking process.

Empowering team members through performance management that drives results.

Capturing data on callers who don’t book to convert missed calls into revenue.

Removing barriers for agents and guests to streamline the booking process.

Empowering team members through performance management that drives results.

Capturing data on callers who don’t book to convert missed calls into revenue.

Watch the recording

Upcoming webinar

On-demand

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

Despite the rise of digital, the voice channel remains your highest-intent revenue engine. In 2026, a standard 100-room hotel can expect ~300 inbound lead calls during peak months. These are warm leads ready to transact!

What you’ll learn:

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

Upcoming webinar

On-demand

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