Featured articles
Driving guest loyalty with data-driven strategies: The Arca’s path to success
Driving guest loyalty with data-driven strategies: The Arca's path to success Lifetime revenue HK$ 1.6M in lifetime revenue Average room revenue HK$ 117K per campaign Average open rate 46% per campaign Revinate Marketing has been instrumental in our quest to deliver unforgettable experiences at the Arca. By leveraging guest data and implementing personalized campaigns, we've [...]
Summer 2024: Insights and solutions to boost hotel performance
As the summer heat rises, so does the demand for unforgettable getaways. In our recent webinar, we discussed how all signs indicate that the hospitality industry is headed for an outstanding summer this year. Hotels are retaining their prime position as the top lodging choice, with a recent American Hotel & Lodging Association survey revealing that 3 out of 4 Americans plan to maintain or increase hotel stays. The question is: Are you ready to [...]
Personalization pays off: Hotel Wailea’s strategic win in the direct booking game
Customer stories Personalization pays off: Hotel Wailea's strategic win in the direct booking game HOTEL TYPE: Group, a Relais & Châteaux property SOLUTIONS USED: Revinate Marketing, Revinate Ivy REGION: North America Goal Maintain and grow direct bookings. Strategy Run campaigns with advanced segmentation and personalization. Results Reduced customer acquisition cost by 50% and increased repeat guests [...]
Crafting the perfect Ramadan email to welcome guests this season
Can you guess the one month where two billion people, annually, are eagerly looking forward to? Yes, it’s the holy month of Ramadan. Starting on the evening of Friday, February 28th and ending on March 29th, Ramadan is a time of reflection, fasting, and celebration for Muslims worldwide. While travel spending may decrease during this period, other areas, like dining out and social gatherings, are expected to see an increase. As a hotelier, you can [...]
2024 Hospitality Benchmark Report takeaways for APAC hoteliers
The Asia-Pacific (APAC) region boasts a rich tapestry of cultures, cuisines, and landscapes — from bustling metropolises to serene retreats —and the hospitality sector faces unique challenges and opportunities. Each year, Revinate shares industry insights and metrics in our Hospitality Benchmark Report based on data analysis from over 12,000 hoteliers. This year, we examined 1.8 billion emails and more than 37 million guest reviews from 2023. Zooming in on the APAC region, here [...]
2024 Hospitality Benchmark Report takeaways for EMEA Hoteliers
Revinate's 2024 Hospitality Benchmark Report has just been released, with a format that is even more engaging. This year's report offers an in-depth analysis of over 1.8 billion emails and more than 37 million guest reviews from 2023.With the data thoroughly reviewed, we're excited to share actionable insights aimed at enhancing your direct revenue and elevating guest experiences.Our 2024 Hospitality Benchmark Report serves as a valuable tool to assess your hotel's marketing strategies and reputation [...]

