Featured articles
Navigating the future of hospitality tech
Hotel Moment WITH KAREN STEPHENS Episode 120 In this week’s episode of the Hotel Moment podcast, Mercedes Blanco, Chief Partnerships at The Hotels Network, joins Revinate CMO Karen Stephens to urge hoteliers to stay on top of the latest technology to not only optimize their tech stack, but also avoid getting left behind as the industry forges ahead with the digital transformation. Mercedes shares why it’s important to get [...]
Building loyalty with the next gen: Hospitality for kids and teens
Hotel Moment WITH KAREN STEPHENS Episode 119 In this week’s episode of Hotel Moment, Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, joins Revinate CMO Karen Stephens to give hoteliers a wake-up call: Kids and teens are the decision makers for family trips. This means that the start of any loyal brand relationship begins with kids and teens. If hoteliers are intentional about positioning hotel messaging and amenities [...]
Culture is the beginning and the end of your hotel
Hotel Moment WITH KAREN STEPHENS Episode 118 In this week’s episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality, joins Revinate CMO Karen Stephens with a workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back. Agnelo explains why hotel staff are at the heart of that philosophy — influencing every business decision and guest interaction [...]
Securing repeat recognition: Grand Hotel Excelsior Vittoria’s campaign
Inspiration Securing repeat recognition: Grand Hotel Excelsior Vittoria's campaign Subject line: Cast your vote for Grand Hotel Excelsior Vittoria on TRAVEL + LEISURE 2025 World’s Best Awards Sent: January 2025 Brand: Grand Hotel Excelsior Vittoria Category: Inspiration Hotel location: Sorrento, Italy (EMEA) Our thoughts: Fresh from being named the 2024 "No. 1 Italy Resort" in Travel + Leisure's World's Best Awards, Grand Hotel Excelsior Vittoria, a member of Leading [...]
Give guests an experience they can’t get anywhere else
Hotel Moment WITH KAREN STEPHENS Episode 117 In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities. Kurt explains that while hoteliers can boast the best amenities in the world, if they fail to market them [...]
Hotel Voice Channel – North America
← Go back to Hospitality Benchmark Report Hotel voice channel North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s voice channel for tracking inbound call metrics and lead activations. Quick links Hotel voice channel: introduction Nothing converts better than the human voice The voice channel represents how hoteliers maximize the [...]

