Featured articles
Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
How One King West transformed the guest journey with AI-powered text messaging
How One King West transformed the guest journey with AI-powered text messaging Guest engagement 16% guest engagement rate with an opt-out rate of only 0.91% Guest inquiries 13 minutes to resolve guest inquiries with 31% automation rate Guest satisfaction 4.7 out of 5 average rating among hotel guests “Once we switched to Revinate Ivy, thanks to [...]
Personalized luxury: How email design enhances the guest journey
Hotel Moment DEEP DIVE WEBINARS From pre-arrival communication to post-stay follow-ups, every touchpoint matters. Your email design isn’t just a marketing tool — it’s an extension of your brand and the experiences you offer. This webinar will explore how email design can elevate your guest journey, leaving lasting impressions and driving measurable results. Watch now Meet your hosts Dylan Cole, Managing Director Sales, EMEA, [...]
Grand Hotel Excelsior Vittoria nudges guests
Inspiration Grand Hotel Excelsior Vittoria nudges guests Subject line(s): Missed Something? / Last Chance! Secure Your Dream Getaway Sent: 1 minute after abandonment / 2 days later at 06:00 a.m. CET Brand: Grand Hotel Excelsior Vittoria Category: Cart abandonment Hotel location: Sorrento, Italy (EMEA) Our thoughts: Sometimes, all your guests need is a nudge to finish their booking. Grand Hotel Excelsior Vittoria campaigns highlight the importance of a Shopping [...]
Voice of opportunity: Turning caller inquiries into revenue strategies
Hotel Moment DEEP DIVE WEBINARS Did you know missed opportunities in your voice channel cost you more revenue than you might realize? This webinar will reveal how your team can unlock this hidden potential and drive more direct revenue. Watch now Meet your hosts Melissa McMullin, Product Marketing Manager, Revinate Jack Newkirk, Enterprise Sales Consultant, Revinate Dominic Donatoni, [...]
Revinate announces three new executive appointments
Press release Revinate appoints three new executives to drive growth in 2025 and beyond Your Content Goes Here David Stephens joins as the Chief Technology Officer; Jodi Weintraub joins as the Chief Human Resources Officer; Leura Morahan moves to Chief Product Officer (San Francisco, US) Revinate, a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability, announces three [...]