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9 easy ways to boost hotel guest satisfaction
Imagine a guest arriving at your hotel only to find their room isn’t ready, the restaurant is closed, and there’s nowhere to store their luggage while they wait. They won’t be too happy, right? Now imagine a different scenario. Your arriving guests are greeted by name. They head to their upgraded room with a glorious city view and deposit their bags before enjoying a pre-dinner cocktail. That’s so much better. Guest satisfaction is a hot [...]
Top tips for your hotel welcome letter
Hoteliers sometimes think that all guest communication aside from face-to-face conversation stops the moment guests arrive on property. This shouldn't be the case. It’s actually incredibly important to maintain communication with your guests during their stays to ensure that they have everything they need. It's also an opportunity for you to send upsell offers. One of the best ways to maintain this connection is through your hotel welcome letter. Luckily we have some tips for [...]
Revinate once again places first in highly competitive industry awards
Press release Revinate once again places first in highly competitive industry awards Your Content Goes Here Revinate Marketing secures first place for Best Email Marketing & CRM in the HotelTechAwards for the 5th year in a row. SAN FRANCISCO, CA, USA (1/10/2023) Today, Revinate, a hospitality technology leader that’s trusted by more than 12,000 hotels around the world, announced its recent industry awards from [...]
How to create a successful hotel newsletter
Many hoteliers underestimate the power of the hotel newsletter. They mistakenly believe it will be a waste of time, effort, and marketing budget. However, those hoteliers couldn’t be more wrong. A hotel newsletter — when sent on a consistent basis — provides a proactive way to build relationships with current and potential customers. It helps you connect with them during those crucial dreaming and planning stages of travel. Done well, it can become one of [...]
Top hotel trends: Industry experts predict what’s ahead
Predicting the future is always a challenge, particularly when it comes to the hospitality space. Just think of how hotel trends have take shape over the years. Until budget airlines took off in the 1970s, the idea of affordable airfare was laughable. And who would have guessed that travelers would eventually be able to do everything from booking a room to texting the front desk all from a cellphone? But if anyone can provide an [...]
Data platform 101: How a hotel data platform helps your business
Help your business thrive with the right data platform Big Data. First-party data. Third-party data. Data analytics. In today’s increasingly digital world, organizations rely more and more on data and technology solutions to get business done. Hotels are no exception, with the amount of data gleaned from multiple hotel systems increasing every day. But as wonderful as it is to have all this great data, it does you no good if you can’t transform it [...]