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The Impact of Gmail Tabs on Email Behavior
The introduction of Gmail's tabbed inbox system was met with a lot of hostility by marketers. Many assumed that with the new Promotions tab, subscribers would no longer see nor interact with their messages. Some even claimed these tabs would “kill” email marketing. Many marketers even began a “move me” campaign asking subscribers to mark their messages as Primary in an attempt to get their emails delivered to the Primary folder.To find out the true [...]
Unknown Users are Your Hotel’s Mortal Enemy
Here at Revinate, we talk a lot about the importance of email acquisition and how much of a positive impact a collection of email addresses can have on your bottom line. And it’s true, you need to have a healthy database in order to drive more profitable revenue. But “healthy” does not necessarily mean big. In my role, I’ve seen many a hotel customer come on board beaming with pride over how large their database [...]
The Search Ranking Factor That Your Hotel’s Website is Probably Missing
So you want your hotel's website to rank high in search engines. You have SEO the basics down. Your page titles are on point. Your content is good and provides value to guests and prospective guests. Your navigation is seamless. Any user would have a fantastic experience on your website. But there's one problem: Your site's having a hard time ranking in search engine results pages. Some in the SEO industry don't want to talk [...]
One Example of How NOT to Respond to Negative Reviews
The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer criticized its portion sizes online.The hungry customer wrote a short review about the restaurant in Huddersfield, a large market town in West Yorkshire England, but said it “wasn’t worth the drive” after traveling 50 minutes there. The reviewer and her husband had chosen the restaurant for their anniversary dinner after it was recommended by a friend.Leaving three stars, [...]
Three Ways Hotels Can Tell Their Brand Stories Across Multichannel Touchpoints
In storytelling, structure and formula are often important to creating a complete narrative. The traditional stories that you remember from your childhood are often simple and easy to compose - they have a beginning, deepening action, a climactic moment, and a resolution. There is usually a hero and a villain. And, invariably, the plot is told in chronological order by a trusted narrator. Aware of the power of stories to hold an audience, brands have [...]
Set It and Forget It! Five Campaign Ideas to Help You Reach Automation Domination
You're a hotelier, and that means you're busy. Despite your best efforts, you can never seem to find enough time to check every item off your "to do" list. And even when you do, it's quickly replaced by three new tasks. That's why we recommend making automated campaigns the centerpiece of your email marketing strategy. These "set it and forget" campaigns only require your attention one time while you set them up. They then go [...]