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One Example of How NOT to Respond to Negative Reviews

The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer criticized its portion sizes online.The hungry customer wrote a short review about the restaurant in Huddersfield, a large market town in West Yorkshire England, but said it “wasn’t worth the drive” after traveling 50 minutes there. The reviewer and her husband had chosen the restaurant for their anniversary dinner after it was recommended by a friend.Leaving three stars, [...]