Sanjana Chappalli
VP - Brand Marketing and Communications
Sanjana Chappalli is focused on shaping the Revinate brand to be known as the hospitality industry’s direct booking platform leader. She leads Revinate’s commitment to building brand equity with its customers, employees, and other stakeholders by setting clear marketing strategies and implementing tactical executions. Sanjana has led marketing teams in ad agencies and companies, working with global brands like Spotify, IBM, Lenovo, and Porsche in nearly 25 years of work experience across Asia, Europe and North America. Outside of work, she is a serious linguaphile: She speaks five languages fluently and is currently learning Spanish, her sixth language. Besides her love for languages, Sanjana is a frequent diver also always planning diving and snorkeling trips.
Featured articles
Revinate Announces inGuest, a Revolutionary Guest Engagement Platform for the Hospitality Industry
With inGuest, hotels can drive revenue by knowing their guests, anticipating their needs and executing precisely targeted marketing campaigns.
5 Ways to Create a Guest Feedback Driven Hotel Culture
Guest feedback provides valuable insight into your guest experience. But, that only helps your hotel if you can make that insight actionable. Here are some ways to operationalize guest feedback to improve your guest satisfaction.
ORM and On-Site Surveys Success: DiamondJacks Casino & Resort
DiamondJacks Casino & Resort captured more feedback and learned more about its guests with Online Reputation Management and the On-Site Surveys iPad solution.
Responding to Online Reviews: Q&A
During our recent webinar, "Creating a Guest Feedback Driven Culture," most of the questions asked by attendees were about responding to online reviews. Here are our answers.
Hotel Loyalty Programs are Getting an Update
Kimpton and Marriott have both recently re-vamped their loyalty programs. What are they doing differently, and what does this mean for travel?
Hotel Surveys Success Story: Petite Auberge and White Swan Inn
With Revinate's Post-Stay Surveys, two boutique hotels in San Francisco increased their review volume and moved up on the TripAdvisor Popularity Index.