Sanjana Chappalli

The Hilton Minneapolis St. Paul Airport, Mall of America doesn’t shy away from embracing new technology. Located in a fast-paced, dynamic Minneapolis market, hotel General Manager, Scott Youngblood, uses mobile applications to quickly look after a number of his hotel’s needs. “I can change the temperature in the hotel ballroom by 3 degrees from a mobile app when the mother of the bride says it’s a little stuffy,” says Scott Youngblood. “I can review our [...]

The Aston Kuta Hotel & Residence is an expansive, four-star hotel and condo located in Bali, Indonesia. With more than 200 rooms and lots of meeting space, the property caters to both the business and leisure traveler. Marketing Communications Officer, Icha Annisa, comments, “Our close proximity to both the Ngurah Rai International airport and renowned Kuta Beach makes us appealing to both audiences. We certainly have a varied customer base.” The diversity of guest profiles [...]

This is a guest post contributed by Taylor Short of Software Advice.In fewer than three years, the Four Seasons Hotel in Austin jumped 26 spots to the top of TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews. But how exactly did they become the highest rated hotel in the city?With the help of Revinate, the management committed to responding to user-generated reviews--both positive and negative--with the knowledge that [...]

TripAdvisor recently announced TripConnect, a new program that allows hotels to drive direct traffic to their own websites and capture more direct bookings. Hoteliers have always preferred direct bookings to business generated via third-party intermediaries that charge high commissions. TripAdvisor already offers hotels Business Listings subscriptions – a pay-for suite of services that allows hotels to, among many other things, add a direct website link on their TripAdvisor listings – as a way to capture [...]

What was once a novelty has become a guest expectation. QR code scans have increased 433% since 2021, and over 70% of travelers now expect their accommodations to offer technology amenities — and are more likely to select a hotel that does. For hoteliers, that means QR codes are no longer a nice-to-have. They are a standard part of delivering a modern guest experience. Quick response (QR) codes are one of the most versatile [...]