AI may be transforming how travelers search and book hotels, but the guest experience is still deeply human. In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer at Revinate, sits down with Aaron Miller, VP of CRM at Highgate, to explore how hospitality brands can embrace AI without losing the human connection guests expect.

From AI-powered travel discovery and the future of hotel search to personalization, convenience, and trust, the conversation dives into how hotels are navigating one of the industry’s biggest shifts yet.

As travelers increasingly use tools like ChatGPT to research and plan trips, hotels are adapting to a new era of discovery, booking, and personalization. This episode explores how AI is reshaping hotel search and guest engagement while reinforcing the importance of delivering a personal, human guest experience that drives direct bookings.

Tune in to hear why the hotels that win in the AI era won’t just automate faster, they’ll use AI to create smarter, more personalized guest experiences that still feel human.