Press release

Revinate releases results of its largest-ever survey of travelers

June 16, 2020

Findings reveal that 68% of travelers who intend to stay at a hotel, feel most comfortable booking one they’ve stayed at before.

Revinate today released the results of its global survey about pandemic travel. Revinate surveyed 10,477 people in 10 countries from May 7-20, 2020 to identify recent travelers and understand the impact of Covid-19 on travel plans.

According to the results, Covid-19 significantly impacted travel plans. 40.4% of global travelers reported cancelling a trip and another 27.2% reported postponing travel due to Covid-19. Luckily, the hospitality industry largely took care of travelers who had to cancel plans. The flexibility and empathy that hotels showed guests will likely be remembered long after the travel ban.

Kelly Robb, VP of Marketing at Growth at Revinate says, “It is clear that travel will be different than it was before the pandemic. Given health and safety concerns, trust is going to be critical for travelers, which is great news for hoteliers. Our survey results reveal that 68.4% of travelers looking to book a hotel feel more comfortable doing so at one they’ve stayed at before.”

The survey results indicate that travel will rebound. 62.4% of travelers have an idea of when they’ll be looking to book their next trip. 33.4% expect to book within the next 6 months, and 50.1% expect to book within the next 12 months. Only 7.4% don’t expect to travel at all.

The survey responses back up travel experts’ predictions that when people begin to travel again it will be closer to home. 70.1% expect to first travel domestically versus abroad. More specifically, 49.1% of travelers expect to travel first within their country, while 21.0% expect to travel even closer to home within their home state or province.

With 72.7% of travelers saying that they expect to travel within the next year, the future is looking a little brighter for hoteliers who have seen demand all but disappear over the last few months. To see survey data globally and broken down by region and country, visit 

About Revinate:

Revinate is the global leader in guest data management and intelligence, bringing hotels closer to their guests. Founded in 2009, Revinate counts tens of thousands of the world’s leading hotels as customers and has won numerous awards for its software as a service (SaaS) solutions, including 2019 and 2020 Top Rated Email Marketing and CRM Product by Hotel Tech Report.

For more information, visit

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