Reputation Management
Improve your online reputation
Efficiently manage hotel reviews from sites like Google, Booking.com, and TripAdvisor all in one place.
“Revinate easily saves us 8 hours a week, if not more, by pulling content from thousands of sources into a single location. It easily pays for itself each month in time savings.”
- Lisa Juliot, Social Media Community Manager, Crown Paradise Club
Manage your online reviews from one place
Aggregate online reviews from 100+ sites into a single, customizable dashboard.
Keep the conversation going
Quickly and easily respond to both negative and positive hotel reviews from within the platform.
Resolve issues quickly
Use the ticketing system to communicate service shortcomings to the relevant person or department.
Stay ahead of the competition
Benchmark your hotel's performance against your competitors’ online review rankings.
Simplify your social media
Link your hotels' social media accounts in one place to monitor engagement, post updates, track insights and more.
Guest Surveys
Boost online rankings
Deliver better guest experiences and boost rankings with Guest Satisfaction Surveys.
“Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I’ve made for this hotel so far.”
- Phillip Lategan, General Manager, Morning Star Express Hotel
Get the right feedback
Collect guest feedback with modern, responsive and easy-to-complete hotel surveys.
Aim for #1
Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Look great on any device
Make it easy for guests to provide feedback with mobile-optimized emails and surveys.
See completion rates soar
Increase survey completion rates by automating email reminders.
Ask the questions that matter
Build hotel surveys that help you achieve operational excellence with customizable questions and Net Promoter Score.
Make your surveys relevant
Use conditional logic to display or hide survey questions based on the guest's response.
Send the right survey to the right guest
Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Improve guest satisfaction across all hotel departments
Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.
Correct service issues before it's too late
Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Download your copy today to benchmark your hotel and uncover the insights you need for smarter hotel reputation management.
get the reportManage & Report
Improve hotel performance
Track your hotel performance overall and by department with scorecards on response rate, ranking, guest sentiment, and more.
“Revinate helps us determine top performance areas as well as needs of improvement. Overall, Revinate has helped us elevate our guests' experiences through feedback and data.”
- Carlie Stevenson, Director of Marketing, Brittain Resorts & Hotels
Get granular for better results
Get in-depth Scorecard & Hotel Performance reports to identify areas for improvement.
Action your guest feedback
Monitor your guests’ satisfaction with actionable reporting delivered to your inbox.
Prioritize improvements
Discover what guests like or dislike about your hotel across hundreds of sentiment analysis topics.
Beat your competition
Spot trends by comparing review volume, ratings, and popularity against your comp set.
React to guest issues immediately
Customizable real-time alerts & notifications keep you a step ahead and increase staff response time.
Automate workflows for faster response
Use Auto Case Management to resolve important issues requiring immediate attention.
See what matters most to you
Build custom dashboards to display the metrics that are most relevant to your job function.
Take your Guest Feedback to the next level with the Hotel CRM
Revinate’s Hotel CRM allows you to make better use of the feedback you collect by integrating with your PMS to create Rich Guest Profiles. Synthesize everything you know about each guest from contact information to past stay history.
Unify guest feedback across your entire portfolio
Collect and analyze guest feedback across multiple properties to get a complete view of your guests. See everything at a glance with the Corporate Dashboard, Corporate Scorecard, Property Rankings Report and more.