Revinate
Webinars — The Hotel Moment Deep Dive

Guest relations: using digital tools to improve guest relationships & drive direct bookings

Join Revinate’s Director of Business Development, Patrick Oldenburg, Hotelchamp’s Key Account Manager, Helen Skiba, and SIDE Design Hamburg Hotel’s General Manager, Alex Obertop, for a lively session discussing “Guest relations: Using digital tools to improve guest relationships & drive direct bookings.”

Meet your hosts

Headshot of Patrick Oldenburg

Patrick Oldenburg
Director of Business Development, Revinate

Headshot of Helen Skiba

Helen Skiba
Key Account Manager, Hotelchamp

Headshot of Alex Obertop

Alex Obertop
General Manager, Side DESIGN Hamburg

Watch the recording

What you’ll learn

2022 challenges for hoteliers: Best practices on how to overcome them

Automation and tools: How it drives revenue

Real-life examples from hoteliers: Listen to and ask for advice from your fellow hoteliers

2022 challenges for hoteliers: Best practices on how to overcome them

Automation and tools: How it drives revenue

Real-life examples from hoteliers: Listen to and ask for advice from your fellow hoteliers

Upcoming webinar

On-demand

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

Despite the rise of digital, the voice channel remains your highest-intent revenue engine. In 2026, a standard 100-room hotel can expect ~300 inbound lead calls during peak months. These are warm leads ready to transact!

What you’ll learn:

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report: The voice channel playbook for 2026

  • The $116k opportunity: How proactive outbound calls are driving an average of $1,164 in incremental revenue per room, and how to claim your share.
  • Maximizing peak conversion: Why winter and spring see conversion rates jump to 49–53%, and how to replicate that efficiency year-round through specialized sales coaching.
  • “No” is just the beginning: Strategies to capture and nurture the 1.5 non-booked leads per room we see in summer, turning lost calls into automated email recoveries.
  • Overcoming objections: How to use call data to identify why guests aren’t booking and how to arm your team with Revinate’s 10 Non-Negotiables to close the deal.
Amanda Wasco Brown headshot

Amanda Wasco Brown, Director of Revenue, Old Edwards Hospitality Group

Bailey Yeats headshot

Bailey Yeats, Marketing Manager, Revinate

Upcoming webinar

On-demand

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