Webinars — The Hotel Moment Deep Dive

Guest relations: using digital tools to improve guest relationships & drive direct bookings

Join Revinate’s Director of Business Development, Patrick Oldenburg, Hotelchamp’s Key Account Manager, Helen Skiba, and SIDE Design Hamburg Hotel’s General Manager, Alex Obertop, for a lively session discussing “Guest relations: Using digital tools to improve guest relationships & drive direct bookings.”

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Meet your hosts

Patrick Oldenburg
Director of Business Development, Revinate

Helen Skiba
Key Account Manager, Hotelchamp

Alex Obertop
General Manager, Side DESIGN Hamburg

What you’ll learn

2022 challenges for hoteliers: Best practices on how to overcome them

Automation and tools: How it drives revenue

Real-life examples from hoteliers: Listen to and ask for advice from your fellow hoteliers

2022 challenges for hoteliers: Best practices on how to overcome them

Automation and tools: How it drives revenue

Real-life examples from hoteliers: Listen to and ask for advice from your fellow hoteliers

Upcoming webinar

Date: Wednesday, March 25th, 2026
Time: 10 am PDT

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2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have

In 2026, a growing database is only as valuable as the revenue it generates. Join the second session of our 2026 Hospitality Benchmark Report leadership series. We’re connecting with Revinate superuser, Gitti Hernandez from Casa de Camp Resort, to move beyond the basics and show you how to turn raw data into Rich Guest Profiles that drive direct bookings and higher guest lifetime value.

What you’ll learn:

The 24% growth opportunity: Why North American properties are leading in data capture and how to monetize this expanding audience.
Beating the OTA mask: Strategies to reclaim the 12% of unreachable guests hidden behind masked emails and convert them into direct bookers.
Closing the communication gap: How to improve phone capture (currently only 48-58%) to create a more immediate, high-conversion sales channel.
The power of unified data: How to ensure your profiles are merging for a unified guest profile.

Gitti Hernandez, Digital Marketing Manager, Casa de Campo

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue in 2026

The power of hyper-personalized segmentation: Why targeting lists under 5000 leads to 10x higher conversion rates and how to replicate this success at your property.
Mastering the safety net: How to leverage recurring campaigns, like Cart Abandonment, to achieve industry-leading 63% open rates.
The upsell opportunity: Strategies to capture the average $95 in incremental revenue per booking during critical stages in the guest journey.