Webinars — The Hotel Moment Deep Dive

Outbound strategies to drive revenue and enhance guest experience

Empower your reservation sales teams to work in harmony with marketing to drive more direct booking revenue and enhance the guest experience.

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Meet your hosts

Brent Sanders, Customer Education Specialist, Revinate

John Gottfried, Customer Success Manager, Revinate

Dean Blackburn, Director of Resort Development, French Lick Resort

What you’ll learn

How to easily capture and convert second-chance bookings

Best practices for following up on regrets, denials, and abandoned calls

Tips to enhance the guest experience with your pre-arrival email campaigns

How to easily capture and convert second-chance bookings

Best practices for following up on regrets, denials, and abandoned calls

Tips to enhance the guest experience with your pre-arrival email campaigns

Upcoming webinar

Date: Wednesday, March 25th, 2026
Time: 10 am PDT

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2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have

In 2026, a growing database is only as valuable as the revenue it generates. Join the second session of our 2026 Hospitality Benchmark Report leadership series. We’re connecting with Revinate superuser, Gitti Hernandez from Casa de Camp Resort, to move beyond the basics and show you how to turn raw data into Rich Guest Profiles that drive direct bookings and higher guest lifetime value.

What you’ll learn:

The 24% growth opportunity: Why North American properties are leading in data capture and how to monetize this expanding audience.
Beating the OTA mask: Strategies to reclaim the 12% of unreachable guests hidden behind masked emails and convert them into direct bookers.
Closing the communication gap: How to improve phone capture (currently only 48-58%) to create a more immediate, high-conversion sales channel.
The power of unified data: How to ensure your profiles are merging for a unified guest profile.

Gitti Hernandez, Digital Marketing Manager, Casa de Campo

Bailey Yeats, Marketing Manager, Revinate

2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue in 2026

The power of hyper-personalized segmentation: Why targeting lists under 5000 leads to 10x higher conversion rates and how to replicate this success at your property.
Mastering the safety net: How to leverage recurring campaigns, like Cart Abandonment, to achieve industry-leading 63% open rates.
The upsell opportunity: Strategies to capture the average $95 in incremental revenue per booking during critical stages in the guest journey.