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Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate
Customer stories Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate HOTEL TYPE: Independent SOLUTIONS USED: Revinate Marketing, Revinate Guest Feedback REGION: EMEA Goal Drive direct bookings and take control of their email marketing. Strategy Focus email campaigns on guest experience and use smart segmentation. Results Increased average revenue per [...]
The Resident’s 12 days of Christmas advent calendar email campaign drives 240+ room nights
Inspiration The Resident's 12 days of Christmas advent calendar email campaign drives 240+ room nights Subject line: Kick off your celebrations with The Resident’s countdown to Christmas! Sent: December 2023 Brand: Resident Hotels Category: Inspiration Hotel location: London, United Kingdom (EMEA) Our thoughts: In their latest newsletter, The Resident masterfully crafted a festive experience to rekindle the spark with past guests and entice new ones to book directly. The holiday-themed [...]
Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service
Customer stories Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service HOTEL TYPE: Group SOLUTIONS USED: Reservation Sales, Lead Nurture REGION: North America Goal Increase transient guest revenue. Strategy Develop a high-performing, guest-focused voice team. Results Along with increased guest satisfaction scores, the average room revenue per booked call increased by 72%, [...]
From basic to sophisticated: How The July transformed its marketing and increased their direct booking revenue
Customer stories From basic to sophisticated: How The July transformed its marketing and increased their direct booking revenue HOTEL TYPE: Group SOLUTIONS USED: Revinate Marketing, Revinate Guest Feedback REGION: EMEA Goal Drive more direct bookings to reduce reliance on OTAs. Strategy Advanced email segmentation and personalization. Results 11x ROI in the last 12 months. [...]
Intercontinental Melbourne The Rialto adds 150+ room nights with Christmas Day lunch campaign
Inspiration Intercontinental Melbourne The Rialto adds 150+ room nights with Christmas Day lunch campaign Subject line: Christmas Day Lunch Sent: November 2023 Brand: Intercontinental Melbourne The Rialto Category: Inspiration Hotel location: Melbourne, Australia (APAC) Our thoughts: Intercontinental Melbourne The Rialto’s elegantly designed email campaign targeted guests with a short-stay reservation, inviting them to bring their friends and family together for a truly timeless tradition of Christmas Day Lunch at [...]
Guest-centric marketing: Belmont Hotel Manila’s secret to direct booking success
Customer stories Guest-centric marketing: Belmont Hotel Manila's secret to direct booking success HOTEL TYPE: Group (Part of Megaworld Corporation) SOLUTIONS USED: Revinate Marketing, Revinate Guest Feedback REGION: APAC Goal Increase direct bookings via email channel. Strategy Leverage guest database to personalize email. Results More than 18M Php since 2020 in direct booking revenue via email [...]