Featured articles
Email Channel – EMEA
← Go back to Hospitality Benchmark Report Email channel - EMEA The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These email marketing benchmarks focus on EMEA’s email channel for segmentation impact, campaign performance, upsells, and surveys. Quick links Email channel: introduction Communication is key to any guest relationship The email channel represents how well hoteliers communicate with guests and [...]
Email Channel – Global
← Go back to Hospitality Benchmark Report Email channel - Global The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These email marketing benchmarks focus on the global email channel for segmentation impact, campaign performance, upsells, and surveys. Quick links Email channel: introduction Communication is key to any guest relationship The email channel represents how well hoteliers communicate with guests and leverage [...]
Recast: How technology is transforming hotel data security | with Matthijs Welle
Hotel Moment WITH KAREN STEPHENS Episode 167 Guest data is your hotel’s most valuable asset — and today’s attackers know it. That’s why this week on Hotel Moment, we revisit a conversation with Bryson Koehler, CEO of Revinate, and Matthijs Welle, CEO of Mews, to explain why data security is even more relevant in 2026.As hotel technology advances, so do the tactics used by cybercriminals. From AI-powered vishing to fake [...]
Leadership without limits: Redefining career growth in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 166 In this episode of Hotel Moment, Revinate CMO, Karen Stephens, sits down with Rachel Humphrey — Founder and Chair of the Women in Hospitality Leadership Alliance, co-founder of the award-winning Personal Stories podcast, and former executive leader at AAHOA — to explore what leadership really looks like in hospitality today. From trial lawyer to COO, interim CEO, and EVP, Rachel’s journey shows [...]
India’s Data Privacy Law for hotels: What the DPDP Act means for guest marketing
India’s digital privacy landscape has entered a new era. With the introduction of the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, India now has its first comprehensive framework governing the collection, use, and protection of personal data. For the hospitality industry, this is not just another regulatory update or an IT-only concern. Hotels and hospitality brands are directly in scope, and the impact spans the entire guest journey [...]
Hotel-Marketing-Strategie 2026 im DACH-Raum: Praxisnahe, datenbasierte Orientierung für Hoteliers
Warum „Fit für 2026“ für DACH-Hotels jetzt beginnt Die Erwartungen der Gäste haben sich nicht plötzlich verändert — sie haben sich bereits verschoben. Hotel-Marketing-Teams im DACH-Raum arbeiten heute in einem Umfeld mit strengen Datenschutzanforderungen, hohen Erwartungen an Relevanz und dem konstanten Druck, mit begrenzten Ressourcen mehr zu erreichen. Gäste erwarten Kommunikation, die persönlich, passend zum Moment und wirklich hilfreich ist. Gleichzeitig müssen Hotels Vertrauen aufbauen und dieses schützen, um klar zu zeigen, dass Marketing messbaren [...]

