Revinate

Marketing Team

Meet the team behind our content

With diverse expertise spanning strategy, customer marketing, and product storytelling, our team is dedicated to empowering hoteliers and providing the resources they need to build stronger guest relationships and drive direct revenue.

Brenna Turpin

Brenna produces and co-hosts the Hotel Moment podcast and helps scale Revinate’s content library, writing blogs and industry editorials. Inspired by her time at Revinate, Brenna recently got her passport and is excited to start filling it with stamps!

Freya Craig

Freya is a Senior Customer Marketing and Product Marketing Manager at Revinate, where she helps hoteliers get the most out of the company’s email marketing and guest feedback solutions. She is passionate about showcasing the impact Revinate Marketing has on customers and sharing best practices that inspire hospitality professionals.

Linden Plumley

Linden has built deep expertise in customer success through various roles at Revinate, including Director of Training and Support. As a Product Marketing Manager, she leverages this experience to support the Customer Data Platform and Ivy.

Lucia Apostol

Lucia is a marketer who believes the best marketing reads like a story worth telling. With a background in tech, she crafts narratives that turn data into dialogue and campaigns into conversations across web, email, and beyond.

Melissa McMullin

Melissa is a Product Marketing Manager specializing in Revinate’s voice solutions, Reservation Sales and RezForce. She enjoys connecting with hoteliers to understand their challenges and successes while showcasing how Revinate’s solutions can help them succeed.

René Garcia

Rene is a seasoned marketer with several years of experience in the hospitality industry. He specializes in email, web, multi-media, and marketing copy.

Featured articles

Why your hotel needs an abandoned cart campaign

There they go. Wave goodbye to your guests walking right out of the digital door. Now, wait just a second. You don’t have to let that door slam in your face because prospective guests are never truly “gone.” You have the superpower to bring them right back to your booking engine and secure a stay. There’s lost revenue sitting in limbo that’s yours to claim. With what you ask? With a well-timed, well-crafted, abandoned cart [...]

By |June 3, 2025|Categories: Blog|Tags: |

5 key takeaways from NAVIGATE Austin 2025

At the NAVIGATE Austin 2025 conference in Austin, TX, the message was loud and clear: The future of hospitality is personal. This year, hospitality leaders, marketers, revenue and reservation professionals, and commercial leaders came together to explore what’s next in hotel tech, guest experience, and revenue strategy. From the keynote speakers to the breakout sessions, the two-day experience was filled with electric energy, bold ideas, and eye-opening insights. So, whether you were able to join [...]

By |April 23, 2025|Categories: Blog|Tags: , |

How Zehnder’s Splash Village improved guest communication and service

How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]

Grande Colonial Hotel enhances guest communication with smart messaging

Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]

Hotel Voice Channel – North America

← Go back to Hospitality Benchmark Report Hotel voice channel North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s voice channel for tracking inbound call metrics and lead activations. Quick links Hotel voice channel: introduction Nothing converts better than the human voice The voice channel represents how hoteliers maximize the [...]

By |February 21, 2025|Categories: Hospitality Report|

Web capture – Global

← Go back to Hospitality Benchmark Report Hotel web capture - Global The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on the web capture channel on a global average for reputation management and cart abandonment. Quick links Web capture: introduction Guest data from across your online footprint The web capture channel represents how well hoteliers collect and [...]

By |February 21, 2025|Categories: Hospitality Report|