Featured articles
Why your hotel needs an abandoned cart campaign
There they go. Wave goodbye to your guests walking right out of the digital door. Now, wait just a second. You don’t have to let that door slam in your face because prospective guests are never truly “gone.” You have the superpower to bring them right back to your booking engine and secure a stay. There’s lost revenue sitting in limbo that’s yours to claim. With what you ask? With a well-timed, well-crafted, abandoned cart [...]
5 key takeaways from NAVIGATE Austin 2025
At the NAVIGATE Austin 2025 conference in Austin, TX, the message was loud and clear: The future of hospitality is personal. This year, hospitality leaders, marketers, revenue and reservation professionals, and commercial leaders came together to explore what’s next in hotel tech, guest experience, and revenue strategy. From the keynote speakers to the breakout sessions, the two-day experience was filled with electric energy, bold ideas, and eye-opening insights. So, whether you were able to join [...]
How Zehnder’s Splash Village improved guest communication and service
How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]
Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
Hotel Voice Channel – North America
← Go back to Hospitality Benchmark Report Hotel voice channel North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s voice channel for tracking inbound call metrics and lead activations. Quick links Hotel voice channel: introduction Nothing converts better than the human voice The voice channel represents how hoteliers maximize the [...]
Web capture – Global
← Go back to Hospitality Benchmark Report Hotel web capture - Global The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on the web capture channel on a global average for reputation management and cart abandonment. Quick links Web capture: introduction Guest data from across your online footprint The web capture channel represents how well hoteliers collect and [...]

