Featured articles
Successful outbound strategies to maximize direct revenue
Hotel Moment WITH KAREN STEPHENS Episode 99 In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Brent Sanders, Sr. Customer Education Specialist, and Brian Stinemetz, Client Success Manager, dive into the fundamentals of successful outbound strategies that can increase your hotel’s profits. They outline the power of the voice channel and how to reduce abandonment rates. [...]
Get granular with your data and future-proof your marketing with a Customer Data Platform
Hotel Moment WITH KAREN STEPHENS Episode 98 In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering insights on how these tools streamline operations and enhance guest experiences. Discover how high-quality data can drive personalized marketing, improve email campaigns, and create [...]
4 questions to ask yourself when adopting new hotel technology
The train has left the station. Are you on it? Innovation in the technology space is happening faster than the industry ever expected. The pace of innovation is like that of a high-speed train. “The technology revolution is here. It's moving. Better get on board because it's more like a high-speed rail train if you don't get on board,” says Robbert Manussen, Area Director at IHG Taiwan, on the Hotel Moment podcast. Technology adoption can [...]
Hospitality is like building bridges — you need the right tools
Hotel Moment WITH KAREN STEPHENS Episode 97 In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest experience is like building bridges between guests and hotel teams, [...]
Guests define what luxury means today
Hotel Moment WITH KAREN STEPHENS Episode 96 In this week’s episode of the Hotel Moment podcast, Shannon Knapp, President and CEO of The Leading Hotels of the World, joins Karen Stephens, Revinate CMO, to offer a comprehensive perspective on what goes into creating a luxury experience and why that experience means nothing without the right technology and staff that knows how to use it. Shannon also provides historical context [...]
Start early: How to have an intentional budget season
Hotel Moment WITH KAREN STEPHENS Episode 95 In this week’s episode of the Hotel Moment podcast, Joel Morales, CMO at Castlerock Asset Management, joins Karen Stephens, Revinate CMO, to offer a proactive approach to budget season – starting before August. Joel highlights the benefits of initiating budget planning as early as May or June, and how he’s seen sales and marketing departments align and collaborate with greater speed and [...]

