Featured articles
Hotel Database Health – North America
← Go back to Hospitality Benchmark Report Hotel database health - North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North American database health for sanitizing guest data and de-anonymizing OTA referrals. Quick links Hotel database health: introduction Clean, accurate data is the foundation The hotel database health represents how well hoteliers know their [...]
Web capture – APAC
← Go back to Hospitality Benchmark Report Hotel web capture - APAC The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on APAC’s web capture channel for reputation management and cart abandonment. Quick links Web capture: introduction Guest data from across your online footprint The web capture channel represents how well hoteliers collect and activate guest data from across [...]
Hotel Database Health – Global
← Go back to Hospitality Benchmark Report Hotel database health - Global The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on global hotel database health for sanitizing guest data and identifying OTA referrals. Quick links Hotel database health: introduction Clean, accurate data is the foundation The database health channel represents how well hoteliers know their guests [...]
2025 Hotel email marketing strategy: Monthly tips for success
How do you see 2025 panning out? Have you planned your strategy and email marketing calendar for the year? How about a fully booked hotel, an inbox flooded with inquiries, and your campaigns driving more direct bookings than ever? Sounds good? Shifting share away from OTAs to impact your bottom line is always a welcome addition! Let’s make it happen. And it all starts with establishing your email marketing calendar for 2025. Email marketing is [...]
How One King West transformed the guest journey with AI-powered text messaging
How One King West transformed the guest journey with AI-powered text messaging Guest engagement 16% guest engagement rate with an opt-out rate of only 0.91% Guest inquiries 13 minutes to resolve guest inquiries with 31% automation rate Guest satisfaction 4.7 out of 5 average rating among hotel guests “Once we switched to Revinate Ivy, thanks to [...]
Apple iOS 18’s email revolution: What marketers need to know
The email marketing landscape is undergoing a seismic shift with Apple's iOS 18 update. If you're a marketer, your carefully crafted email strategies will face new challenges – and opportunities. Let's dive into three game-changing features that will reshape how your guests interact with your emails. Here are the top 3 changes to prepare for: Preview text: AI-generated email recaps to replace preview text Inbox categorization: Sorts mail into Primary, Transactions, Updates, and Promotions Digest [...]

