Revinate

Marketing Team

Meet the team behind our content

With diverse expertise spanning strategy, customer marketing, and product storytelling, our team is dedicated to empowering hoteliers and providing the resources they need to build stronger guest relationships and drive direct revenue.

Brenna Turpin

Brenna produces and co-hosts the Hotel Moment podcast and helps scale Revinate’s content library, writing blogs and industry editorials. Inspired by her time at Revinate, Brenna recently got her passport and is excited to start filling it with stamps!

Freya Craig

Freya is a Senior Customer Marketing and Product Marketing Manager at Revinate, where she helps hoteliers get the most out of the company’s email marketing and guest feedback solutions. She is passionate about showcasing the impact Revinate Marketing has on customers and sharing best practices that inspire hospitality professionals.

Linden Plumley

Linden has built deep expertise in customer success through various roles at Revinate, including Director of Training and Support. As a Product Marketing Manager, she leverages this experience to support the Customer Data Platform and Ivy.

Lucia Apostol

Lucia is a marketer who believes the best marketing reads like a story worth telling. With a background in tech, she crafts narratives that turn data into dialogue and campaigns into conversations across web, email, and beyond.

Melissa McMullin

Melissa is a Product Marketing Manager specializing in Revinate’s voice solutions, Reservation Sales and RezForce. She enjoys connecting with hoteliers to understand their challenges and successes while showcasing how Revinate’s solutions can help them succeed.

René Garcia

Rene is a seasoned marketer with several years of experience in the hospitality industry. He specializes in email, web, multi-media, and marketing copy.

Featured articles

How Portola Hotel & Spa successfully scaled on-property guest engagement

How Portola Hotel & Spa successfully scaled on-property guest engagement Staff productivity 45% automation rate vs 37% average Guest satisfaction Increased positive post-stay feedback Guest engagement Increased in-person guest interactions We love Ivy. It is really easy to set up and our guests love the convenience of having their questions answered without needing to call [...]

How mixing tradition and tech is shaping the future of Sacher Hotels

Hotel Moment WITH KAREN STEPHENS Episode 147 In this week’s episode of Hotel Moment, Matthias Winkler, CEO of Sacher Hotels, joins Revinate CMO Karen Stephens with guidance as to why hoteliers should pay attention to the speed of change at their hotel. Specifically, he shares how you should be using technology as a tool for transformation without leaving behind all that makes your hotel unique. Matthias advocates for technology [...]

Hotel guest segmentation: Why fewer options mean more bookings

Picture this: Caroline is a business traveler who has stayed at your hotel before and has left glowing reviews. On her previous trips, she has always stopped at your gift store after checkout to buy her young kids gifts. Imagine utilizing hotel guest segmentation to send Caroline an offer to bring her young kids with her to celebrate the holiday season. You list the right room options, include information about the kids’ club, and offer [...]

By |September 24, 2025|Categories: Blog|Tags: |

Winning the holiday rush: Top trends and proven plays for BFCM | A Revinate webinar

Hotel Moment WITH KAREN STEPHENS Episode 146 In this week’s episode of Hotel Moment, we’re featuring a webinar from our series, Hotel Moment Deep Dive, to get you prepped. Black Friday, Cyber Monday, and Travel Tuesday are fast approaching, and we’re sharing the information you need to capitalize on peak season demand and execute revenue-driving campaigns with offers guests are looking for. Revinators Anisha Yadav, VP Customer and Product [...]

Hotel market segments: How top hotels turn data into bookings

Consider the last time you opened an email that felt like it was written just for you. How much of it did you read? Did you click through? Chances are, you did — that’s the power of personalization. And in hospitality, the way you get there is by knowing your hotel market segments. Across the globe, properties are moving beyond targeting broad demographics and prioritizing segmentation. And the results have been phenomenal: increased direct bookings, [...]

By |September 18, 2025|Categories: Blog|Tags: |

How Swiss Deluxe Hotels redefines luxury hospitality with tech

Hotel Moment WITH KAREN STEPHENS Episode 145 In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens  to share several reasons why hoteliers have the best of both worlds: embracing technology and honoring tradition.Every hotelier is in a unique position to leverage technology as a competitive advantage while keeping the traditional, more human aspects of the guest experience [...]