Featured articles
How Portola Hotel & Spa successfully scaled on-property guest engagement
How Portola Hotel & Spa successfully scaled on-property guest engagement Staff productivity 45% automation rate vs 37% average Guest satisfaction Increased positive post-stay feedback Guest engagement Increased in-person guest interactions We love Ivy. It is really easy to set up and our guests love the convenience of having their questions answered without needing to call [...]
How mixing tradition and tech is shaping the future of Sacher Hotels
Hotel Moment WITH KAREN STEPHENS Episode 147 In this week’s episode of Hotel Moment, Matthias Winkler, CEO of Sacher Hotels, joins Revinate CMO Karen Stephens with guidance as to why hoteliers should pay attention to the speed of change at their hotel. Specifically, he shares how you should be using technology as a tool for transformation without leaving behind all that makes your hotel unique. Matthias advocates for technology [...]
Hotel guest segmentation: Why fewer options mean more bookings
Picture this: Caroline is a business traveler who has stayed at your hotel before and has left glowing reviews. On her previous trips, she has always stopped at your gift store after checkout to buy her young kids gifts. Imagine utilizing hotel guest segmentation to send Caroline an offer to bring her young kids with her to celebrate the holiday season. You list the right room options, include information about the kids’ club, and offer [...]
Winning the holiday rush: Top trends and proven plays for BFCM | A Revinate webinar
Hotel Moment WITH KAREN STEPHENS Episode 146 In this week’s episode of Hotel Moment, we’re featuring a webinar from our series, Hotel Moment Deep Dive, to get you prepped. Black Friday, Cyber Monday, and Travel Tuesday are fast approaching, and we’re sharing the information you need to capitalize on peak season demand and execute revenue-driving campaigns with offers guests are looking for. Revinators Anisha Yadav, VP Customer and Product [...]
Hotel market segments: How top hotels turn data into bookings
Consider the last time you opened an email that felt like it was written just for you. How much of it did you read? Did you click through? Chances are, you did — that’s the power of personalization. And in hospitality, the way you get there is by knowing your hotel market segments. Across the globe, properties are moving beyond targeting broad demographics and prioritizing segmentation. And the results have been phenomenal: increased direct bookings, [...]
How Swiss Deluxe Hotels redefines luxury hospitality with tech
Hotel Moment WITH KAREN STEPHENS Episode 145 In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens to share several reasons why hoteliers have the best of both worlds: embracing technology and honoring tradition.Every hotelier is in a unique position to leverage technology as a competitive advantage while keeping the traditional, more human aspects of the guest experience [...]

