Featured articles
Revinate office hours for IHG hoteliers
Office hours for IHG hoteliers With office hours, you set the agenda. Don’t have time to stay the full session? No problem! Feel free to drop in and out. Office hours will not be recorded for distribution after the session. Questions will be answered on a first-come, first-served basis. Upcoming Office Hours: Oceania: Thursday, May 21, 2026: 2pm-3pm, Sydney Register now Asia: Wednesday, June 17, 2026: 1pm-2pm, Singapore Register now [...]
The power of hotel remarketing: Bringing guests back to book
A classic hotel remarketing challenge: Say a potential guest lands on your hotel website and spends a solid 15 minutes browsing around. They check out your rooms, compare rates, maybe even eye that premium suite. They get all the way to adding it to their cart, punch in their travel dates, and then … poof. Gone. Browser closed. Revenue vanished into thin air. If this sounds painfully familiar, you’re not alone. Here's the brutal truth: [...]
Real hoteliers, real results: How properties around the world are turning cart abandonment into profit
Last week’s cart abandonment recovery playbook outlined strategies that you could deploy at your properties. But as any hotelier will tell you, there's a difference between theory and reality — especially when you're trying to hit your targets as quickly as possible. Or, you're trying to convince the owners that a new initiative is worth the investment. That's why the real success stories from properties that have implemented these strategies matter so much. The results [...]
Why regenerative tourism is the future of hospitality
Hotel Moment WITH KAREN STEPHENS Episode 135 In this week’s episode of Hotel Moment, Aradhana Khowala, CEO of Aptamind Partners, joins Revinate CMO Karen Stephens with a sobering perspective on the state of hospitality and global tourism. Aradhana explains the ways hospitality has become “extractive” — leaving little in the way of community growth and human flourishing. But, even so, Aradhana offers hope that more hoteliers can pivot to [...]
Hotel cart abandonment recovery: The multi-channel playbook
Hotel cart abandonment recovery isn't just about recapturing lost revenue — it's about creating moments of connection with your guests that ultimately bring them back to book direct with you. Consider this scenario: A guest is booking a long weekend at your property on her phone when her Wi-Fi glitches — at the exact moment she reaches the payment screen. The page spins, she becomes distracted with something else that grabs her attention, and she [...]
Recast: Hospitality is like building bridges — you need the right tools
Hotel Moment WITH KAREN STEPHENS Episode 134 In this week’s episode of the Hotel Moment podcast, we’re revisiting a conversation with Robbert Manussen, Area General Manager, Taiwan at IHG Hotels & Resorts, and Karen Stephens, Revinate CMO. Robbert stresses that the technology revolution is here and explains why it’s time for hoteliers to start seriously investing in their tech tools. But Robbert says it’s about investing with intention, warning, [...]