Featured articles
How The Marker Waterfront Resort Key West and Southernmost Beach Resort scaled their reservations team and drove $4.9M in revenue
How The Marker Waterfront Resort Key West and Southernmost Beach Resort scaled their reservations team and drove $4.9M in revenue Direct revenue $4.9M in revenue over the last 12 months Call conversion rate 40.3% conversion call rate and a 70% email capture rate Stay value 10% increase in average stay value The guest data we [...]
The AI-powered hotel upsell: Turning every channel into a revenue generator
This article was written by Henri Roelings and Karen Stephens. A guest is about to check in. They’ve booked a city-view room for two nights, and your data knows they stayed six months ago and splurged on a spa treatment. Before they even arrive, your front desk gets a quiet nudge: “Offer the spa package again. Add a glass of champagne on arrival.” That’s the impact of an AI-powered hotel upsell. Upselling has always been [...]
Building relationships through reservations: Insights from The Broadmoor
Hotel Moment WITH KAREN STEPHENS Episode 149 In this week’s episode of Hotel Moment, Sarah Stephens, Reservations Manager at The Broadmoor, joins Revinate CMO Karen Stephens with a recipe that'll have your call center creating loyal, profitable guest relationships. And it all starts with a phone call — personalized to each guest. Sarah witnesses the power of the voice channel every day — sharing several stories of agents inspiring [...]
BFCM checklist: Top 5 plays for hoteliers
It’s Black Friday weekend, and your guests are ready to book. Only one question lingers: Are you ready for them? This BFCM checklist outlines the top five plays top-performing hotels will use this year to turn seasonal buzz into direct bookings and long-term revenue. Because the truth is that Black Friday, Cyber Monday, and Travel Tuesday are no longer just for retailers. In hospitality, they’ve become some of the most strategic booking days of the [...]
How Portola Hotel & Spa successfully scaled on-property guest engagement
How Portola Hotel & Spa successfully scaled on-property guest engagement Staff productivity 45% automation rate vs 37% average Guest satisfaction Increased positive post-stay feedback Guest engagement Increased in-person guest interactions We love Ivy. It is really easy to set up and our guests love the convenience of having their questions answered without needing to call [...]
Memmo Hotels drive room nights with this experiential package
Inspiration Memmo Hotels drive room nights with this experiential package Subject line: Feel the ocean. Live Sagres this winter Sent: September 2025 Brand: Memmo Hotels (Memmo Baleeira) Category: Inspiration Hotel location: Sagres, Portugal (EMEA) Our thoughts: Memmo Hotels' "surf like a local" campaign in Sagres is a great example of how experiential offers drive bookings. Sent in both English and Portuguese, the campaign invited guests to a three-day program packed with immersive [...]

