Featured articles
Staybridge Suites
Revinate powers Staybridge Suites Staybridge Suites in Thailand drove nearly $5M in direct revenue in 12 months with Revinate The team at Staybridge Suites earned nearly $5M (THB 165) in direct revenue in 12 months. The average room nights ranged from 770 to 1400 nights across the two properties in Thailand. Read the full story here → Ready to increase your direct bookings? Tell us a [...]
The Marker Waterfront Resort Key West and Southernmost Beach Resort
The Marker Waterfront Resort Key West and Southernmost Beach Resort drove $4.9m in revenue in 12 months Using Rezforce to capture more direct bookings through inbound calls The Marker Waterfront Resort Key West and Southernmost Beach Resort, both part of Highgate, generated $4.9 million in revenue in just 12 months by implementing a proactive inbound call strategy with RezForce. In this customer success video, the Revinate team explains how RezForce helped the [...]
Zoku
Zoku achieves an average revenue of €11,500 in direct revenue per automated campaign Learn about their success with our Reservation Sales and Rezforce solutions Does your reservations department have a recurring nightmare? A guest expresses interest in booking and speaks to an agent over the phone — but hangs up before securing their dream stay. Where did it all go wrong? Find out how to intelligently follow up with leads and achieve an [...]
Recast: Guests define what luxury means today
Hotel Moment WITH KAREN STEPHENS Episode 128 In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets the record straight on who really calls the shots on luxury experiences [...]
Recast: If you’re willing to pay, we will give it to you
Hotel Moment WITH KAREN STEPHENS Episode 127 In this recast episode of Hotel Moment, we revisit Karen Stephens' conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM's groundbreaking paid subscription loyalty program and their distinct approach to personalization across different cultures. From their guaranteed availability promise to their fascinating observations about European versus American guest preferences, discover how citizenM is reimagining hotel loyalty [...]
Dimple Jethani talks AI, data, and technology in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 126 In this week’s episode of Hotel Moment, Dimple Jethani, Chief Information Officer of Aramark Destinations, joins Revinate CMO Karen Stephens with a sobering approach to navigating technology in hospitality as hoteliers ask themselves, “What do I want to know about my guests?” Dimple helps hoteliers identify their baseline needs to operate with a successful tech stack, which includes investing in the right [...]