Featured articles
5 key takeaways from NAVIGATE Austin 2025
At the NAVIGATE Austin 2025 conference in Austin, TX, the message was loud and clear: The future of hospitality is personal. This year, hospitality leaders, marketers, revenue and reservation professionals, and commercial leaders came together to explore what’s next in hotel tech, guest experience, and revenue strategy. From the keynote speakers to the breakout sessions, the two-day experience was filled with electric energy, bold ideas, and eye-opening insights. So, whether you were able to join [...]
Sky McLean on succeeding in modern hospitality
Hotel Moment WITH KAREN STEPHENS Episode 125 In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry. Sky highlights passion and innovation as the leading factors that keep the guest experience alive [...]
How Zehnder’s Splash Village improved guest communication and service
How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]
Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
Transforming the hotel guest experience with personalization and predictive analytics
Hotel Moment WITH KAREN STEPHENS Episode 124 In this week’s episode of Hotel Moment, Dana Cariss, Senior Vice President of Revenue Strategy at Coraltree Hospitality, joins Revinate CMO Karen Stephens with lessons on revenue strategy, the hotel guest experience, and understanding the true value of guest spend. Dana explains hoteliers often miss out on additional revenue opportunities if they fail to track where each guest is spending on property. [...]
How technology is transforming hotel data security
Hotel Moment WITH KAREN STEPHENS Episode 123 In this week’s episode of Hotel Moment, Matthijs Welle, CEO of Mews, joins Revinate CEO and guest host Bryson Koehler to shine a light on the one thing hoteliers can’t afford to ignore: hotel data security. With bad actors attempting to access sensitive hotel and guest data from all fronts, it’s up to hoteliers to not only recognize those threats, but also [...]

