Featured articles
Dimple Jethani talks AI, data, and technology in hospitality
Hotel Moment WITH KAREN STEPHENS Episode 126 In this week’s episode of Hotel Moment, Dimple Jethani, Chief Information Officer of Aramark Destinations, joins Revinate CMO Karen Stephens with a sobering approach to navigating technology in hospitality as hoteliers ask themselves, “What do I want to know about my guests?” Dimple helps hoteliers identify their baseline needs to operate with a successful tech stack, which includes investing in the right [...]
5 key takeaways from NAVIGATE Austin 2025
At the NAVIGATE Austin 2025 conference in Austin, TX, the message was loud and clear: The future of hospitality is personal. This year, hospitality leaders, marketers, revenue and reservation professionals, and commercial leaders came together to explore what’s next in hotel tech, guest experience, and revenue strategy. From the keynote speakers to the breakout sessions, the two-day experience was filled with electric energy, bold ideas, and eye-opening insights. So, whether you were able to join [...]
Sky McLean on succeeding in modern hospitality
Hotel Moment WITH KAREN STEPHENS Episode 125 In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry. Sky highlights passion and innovation as the leading factors that keep the guest experience alive [...]
How Zehnder’s Splash Village improved guest communication and service
How Zehnder’s Splash Village improved guest communication and service Call volume 90% decrease in calls to front desk Guest engagement 54% response rate — more than double the industry benchmark of 24.3% Service recovery Guests are able to report issues discreetly via text Ivy has drastically changed everything we do—the communication with our guests is [...]
Grande Colonial Hotel enhances guest communication with smart messaging
Grande Colonial Hotel enhances guest communication with smart messaging Staff workload 35% automation rate, reducing staff workload Resolution time 31-minute average staff resolution time, ensuring timely responses to guest requests Guest rating 4.8 average guest rating, reflecting the hotel’s continued excellence in service Ivy is a significantly more advanced solution than our previous system. Its AI-powered [...]
Transforming the hotel guest experience with personalization and predictive analytics
Hotel Moment WITH KAREN STEPHENS Episode 124 In this week’s episode of Hotel Moment, Dana Cariss, Senior Vice President of Revenue Strategy at Coraltree Hospitality, joins Revinate CMO Karen Stephens with lessons on revenue strategy, the hotel guest experience, and understanding the true value of guest spend. Dana explains hoteliers often miss out on additional revenue opportunities if they fail to track where each guest is spending on property. [...]

