Featured articles
Black Desert Resort encourages guests to rebook before they leave property with this campaign
Inspiration Black Desert Resort encourages guests to rebook before they leave property with this campaign Subject line: Having Fun, [Guest First Name]? Sent: 1 day before check-out Brand: Black Desert Resort Category: Inspiration Hotel location: Ivins, UT (NAM) Our thoughts: Black Desert Resort is demonstrating the power of timely automation with its "24-hour Pre-Departure" campaign. This campaign strategically targets guests a day before they are scheduled to leave, while [...]
Kimpton De Witt builds an engaged guest database, one welcome email at a time
Inspiration Kimpton De Witt builds an engaged guest database, one welcome email at a time Subject line: Hello from Kimpton De Witt Sent: Recurring with website sign-up Brand: Kimpton De Witt, an IHG property Category: Inspiration Hotel location: Amsterdam, Netherlands (EMEA) Our thoughts: Kimpton De Witt Amsterdam expands its guest database through a newsletter sign-up form on their website. Using Revinate's Contact List API, visitor data is passed directly [...]
How Hospitality America elevates guest experience through culture and data ownership
Hotel Moment WITH KAREN STEPHENS Episode 139 In this week’s episode of Hotel Moment, Ben Campbell, President and CEO of Hospitality America, joins Revinate CMO Karen Stephens with a refresher in investing where it matters — your people, your technology, and the guest experience. With siloed data being every hotelier's enemy, Ben explains why technology that allows you to control and centralize your data is your superpower. Ben also [...]
InterContinental Kaohsiung turns birthdays into restaurant reservations with this campaign
Inspiration InterContinental Kaohsiung turns birthdays into restaurant reservations with this campaign Subject line: Happy Birthday dear [guest first name] 🎉 Sent: 14 days before guest's birthday Brand: InterContinental Kaohsiung, an IHG property Category: Inspiration Hotel location: Kaohsiung City, Taiwan (APAC) Our thoughts: InterContinental Kaohsiung is turning guest data into measurable ancillary revenue with a well-timed, personalized birthday campaign. Guests receive an email 14 days before their birthday, inviting them [...]
Emailing at the right tempo for fewer cart abandonments and more winbacks
Email fatigue is a clear and present problem for practically everyone under the sun who isn’t a monk abstaining from the temptations of the internet. All of us are opted in to blanket, impersonal newsletters that pile up in our inboxes, with this digital noise only further compounded by junk texts, social media direct messages, and telemarketers. It’s becoming an existential crisis, as our paleolithic salience networks in our brain were never designed for this [...]
The Tides Inn drives urgency and 300+ room nights with this countdown
Inspiration The Tides Inn drives urgency and 300+ room nights with this countdown Subject line: It's The Last Day To Reserve Our Best Offer Yet Sent: July 2025 Brand: The Tides Inn Category: Inspiration Hotel location: Irvington, Virginia (NAM) Our thoughts: The Tides Inn launched a high-impact email campaign designed to drive immediate bookings ahead of the summer season. By resending the campaign three times and featuring a prominent countdown [...]

