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Give guests an experience they can’t get anywhere else
Hotel Moment WITH KAREN STEPHENS Episode 117 In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities. Kurt explains that while hoteliers can boast the best amenities in the world, if they fail to market them [...]
Hotel Voice Channel – North America
← Go back to Hospitality Benchmark Report Hotel voice channel North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s voice channel for tracking inbound call metrics and lead activations. Quick links Hotel voice channel: introduction Nothing converts better than the human voice The voice channel represents how hoteliers maximize the [...]
Web capture – Global
← Go back to Hospitality Benchmark Report Hotel web capture - Global The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on the web capture channel on a global average for reputation management and cart abandonment. Quick links Web capture: introduction Guest data from across your online footprint The web capture channel represents how well hoteliers collect and [...]
Web capture – North America
← Go back to Hospitality Benchmark Report Hotel web capture - North America The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on North America’s web capture channel for reputation management and cart abandonment. Quick links Web capture: introduction Guest data from across your online footprint The web capture channel represents how well hoteliers collect and activate guest data [...]
Web capture – EMEA
← Go back to Hospitality Benchmark Report Hotel web capture - EMEA The 2026 Hospitality Benchmark Report helps hoteliers assess performance, pinpoint improvements, and set goals. These benchmarks focus on EMEA’s web capture channel for reputation management and cart abandonment. Quick links Web capture: introduction Guest data from across your online footprint The web capture channel represents how well hoteliers collect and activate guest data from across [...]
Voice of opportunity: Turning caller inquiries into revenue strategies
Hotel Moment WITH KAREN STEPHENS Episode 116 In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, Jack Newkirk, Enterprise Sales Consultant, and Dominic Donatoni, Senior Enterprise Client Sales, crack open the treasure chest that is the voice channel — dispelling the misconception that “voice is dead.” The two explain why hoteliers [...]