Revinate

Marketing Team

Meet the team behind our content

With diverse expertise spanning strategy, customer marketing, and product storytelling, our team is dedicated to empowering hoteliers and providing the resources they need to build stronger guest relationships and drive direct revenue.

Brenna Turpin

Brenna produces and co-hosts the Hotel Moment podcast and helps scale Revinate’s content library, writing blogs and industry editorials. Inspired by her time at Revinate, Brenna recently got her passport and is excited to start filling it with stamps!

Freya Craig

Freya is a Senior Customer Marketing and Product Marketing Manager at Revinate, where she helps hoteliers get the most out of the company’s email marketing and guest feedback solutions. She is passionate about showcasing the impact Revinate Marketing has on customers and sharing best practices that inspire hospitality professionals.

Linden Plumley

Linden has built deep expertise in customer success through various roles at Revinate, including Director of Training and Support. As a Product Marketing Manager, she leverages this experience to support the Customer Data Platform and Ivy.

Lucia Apostol

Lucia is a marketer who believes the best marketing reads like a story worth telling. With a background in tech, she crafts narratives that turn data into dialogue and campaigns into conversations across web, email, and beyond.

Melissa McMullin

Melissa is a Product Marketing Manager specializing in Revinate’s voice solutions, Reservation Sales and RezForce. She enjoys connecting with hoteliers to understand their challenges and successes while showcasing how Revinate’s solutions can help them succeed.

René Garcia

Rene is a seasoned marketer with several years of experience in the hospitality industry. He specializes in email, web, multi-media, and marketing copy.

Featured articles

This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG

Inspiration This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG Subject line: Hi [Guest first name], can we welcome you back? Sent: 182 days since last check-out, at 9:00 am (AEST) Brand: Crowne Plaza Hawkesbury Valley by IHG Category: Inspiration Hotel location: Windsor, Australia (APAC) Our thoughts: Crowne Plaza Hawkesbury Valley’s “We Miss You” campaign perfectly illustrates how leveraging guest data [...]

By |June 29, 2025|Categories: Inspirations|Tags: |

Recast: Hospitality is like building bridges — you need the right tools

Hotel Moment WITH KAREN STEPHENS Episode 134 In this week’s episode of the Hotel Moment podcast, we’re revisiting a conversation with Robbert Manussen, Area General Manager, Taiwan at IHG Hotels & Resorts, and Karen Stephens, Revinate CMO. Robbert stresses that the technology revolution is here and explains why it’s time for hoteliers to start seriously investing in their tech tools. But Robbert says it’s about investing with intention, warning, [...]

Hospitality call center: Your new direct booking superpower

A leisure traveler discovers your property while browsing online. She has some specific questions about connecting rooms and proximity options for a family reunion she’s planning. So, instead of booking through an online travel agency (OTA), she calls your hotel directly. Thanks to your hospitality call center, her call is answered promptly by a knowledgeable agent who accesses real-time inventory and customer data. The agent can see the caller’s previous stay history from your integrated [...]

Half Moon’s cart abandonment campaign drives 780+ room nights

Inspiration Half Moon’s cart abandonment campaign drives 780+ room nights Subject line: Drip 1: [Guest Fullname], still pondering a getaway to Montego Bay? Drip 2: We hope to welcome you to Half Moon. Sent: Drip 1: 1 minute after shopping cart is abandoned Drip 2: 3 days later at 12:00 (PDT) Brand: Half Moon, part of Preferred Hotels & Resorts Category: Inspiration Hotel location: Montego Bay, Jamaica (North America) [...]

By |June 19, 2025|Categories: Inspirations|Tags: |

Revinate unplugged: Super user secrets & success stories

Hotel Moment DEEP DIVE WEBINARS Ready to revolutionize your guest and team experience and unlock new revenue streams? Tune in with Revinate's Sr. Customer Education Specialist, Brent Sanders, and Miranda Cubillas, Director of Reservations & Recreation at Ojai Valley Inn, for a compelling webinar. You'll learn strategies for maintaining a culture of excellence that boosts profitability, effectively coaching teams on every step of the guest journey to drive sales and guest [...]

By |June 18, 2025|Categories: Webinars|Tags: , |

Revinate unplugged: Super user secrets & success stories | a Revinate webinar

Hotel Moment WITH KAREN STEPHENS Episode 133 In this week’s episode of the Hotel Moment podcast, we’re featuring an episode from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, and Brent Sanders, Senior Customer Education Specialist, sit down with Miranda Cubillas, Director of Reservations and Recreation at Ojai Valley Inn, to spill the secrets about how hotel profitability isn’t out of reach with the [...]