Featured articles
This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG
Inspiration This “we miss you” campaign sparks repeat direct bookings at Crowne Plaza Hawkesbury Valley by IHG Subject line: Hi [Guest first name], can we welcome you back? Sent: 182 days since last check-out, at 9:00 am (AEST) Brand: Crowne Plaza Hawkesbury Valley by IHG Category: Inspiration Hotel location: Windsor, Australia (APAC) Our thoughts: Crowne Plaza Hawkesbury Valley’s “We Miss You” campaign perfectly illustrates how leveraging guest data [...]
Recast: Hospitality is like building bridges — you need the right tools
Hotel Moment WITH KAREN STEPHENS Episode 134 In this week’s episode of the Hotel Moment podcast, we’re revisiting a conversation with Robbert Manussen, Area General Manager, Taiwan at IHG Hotels & Resorts, and Karen Stephens, Revinate CMO. Robbert stresses that the technology revolution is here and explains why it’s time for hoteliers to start seriously investing in their tech tools. But Robbert says it’s about investing with intention, warning, [...]
Hospitality call center: Your new direct booking superpower
A leisure traveler discovers your property while browsing online. She has some specific questions about connecting rooms and proximity options for a family reunion she’s planning. So, instead of booking through an online travel agency (OTA), she calls your hotel directly. Thanks to your hospitality call center, her call is answered promptly by a knowledgeable agent who accesses real-time inventory and customer data. The agent can see the caller’s previous stay history from your integrated [...]
Half Moon’s cart abandonment campaign drives 780+ room nights
Inspiration Half Moon’s cart abandonment campaign drives 780+ room nights Subject line: Drip 1: [Guest Fullname], still pondering a getaway to Montego Bay? Drip 2: We hope to welcome you to Half Moon. Sent: Drip 1: 1 minute after shopping cart is abandoned Drip 2: 3 days later at 12:00 (PDT) Brand: Half Moon, part of Preferred Hotels & Resorts Category: Inspiration Hotel location: Montego Bay, Jamaica (North America) [...]
Revinate unplugged: Super user secrets & success stories
Hotel Moment DEEP DIVE WEBINARS Ready to revolutionize your guest and team experience and unlock new revenue streams? Tune in with Revinate's Sr. Customer Education Specialist, Brent Sanders, and Miranda Cubillas, Director of Reservations & Recreation at Ojai Valley Inn, for a compelling webinar. You'll learn strategies for maintaining a culture of excellence that boosts profitability, effectively coaching teams on every step of the guest journey to drive sales and guest [...]
Revinate unplugged: Super user secrets & success stories | a Revinate webinar
Hotel Moment WITH KAREN STEPHENS Episode 133 In this week’s episode of the Hotel Moment podcast, we’re featuring an episode from our webinar series, Hotel Moment Deep Dive. Revinators Melissa McMullin, Product Marketing Manager, and Brent Sanders, Senior Customer Education Specialist, sit down with Miranda Cubillas, Director of Reservations and Recreation at Ojai Valley Inn, to spill the secrets about how hotel profitability isn’t out of reach with the [...]

