Featured articles
Driving guest loyalty with data-driven strategies: The Arca’s path to success
Driving guest loyalty with data-driven strategies: The Arca's path to success Lifetime revenue HK$ 1.6M in lifetime revenue Average room revenue HK$ 117K per campaign Average open rate 46% per campaign Revinate Marketing has been instrumental in our quest to deliver unforgettable experiences at the Arca. By leveraging guest data and implementing personalized campaigns, we've [...]
No missed opportunities — prioritizing a data collection practice for every property
The Hotel Moment podcast — episode 46 In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property is a chance for hoteliers to see what data touchpoints provide the most value and which touchpoints could improve. Listen in to find out more [...]
Summer 2024: Insights and solutions to boost hotel performance
As the summer heat rises, so does the demand for unforgettable getaways. In our recent webinar, we discussed how all signs indicate that the hospitality industry is headed for an outstanding summer this year. Hotels are retaining their prime position as the top lodging choice, with a recent American Hotel & Lodging Association survey revealing that 3 out of 4 Americans plan to maintain or increase hotel stays. The question is: Are you ready to [...]
A first-party data relationship: an invitation to go deeper
The Hotel Moment podcast — episode 82 In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data. Crawford explains that this data type opens an array of digital engagement opportunities to explore and go beyond surface-level guest communication. Listen in and find [...]
Revinate’s origin story and journey through innovation with Co-Founder Marc Heyneker
The Hotel Moment podcast — episode 80 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the Board. Heyneker takes us back in time to share what technology was available for hoteliers in the early 2000s and why he felt compelled to fill the gaps in the hospitality industry. He also describes [...]
Personalization pays off: Hotel Wailea’s strategic win in the direct booking game
Personalization pays off: Hotel Wailea's strategic win in the direct booking game Goal Maintain and grow direct bookings. Strategy Run campaigns with advanced segmentation and personalization. Results Reduced customer acquisition cost by 50% and increased repeat guests by 100%. I have used Revinate products since 2008 and it has been great watching the company and [...]

