Featured articles
How One King West transformed the guest journey with AI-powered text messaging
How One King West transformed the guest journey with AI-powered text messaging Guest engagement 16% guest engagement rate with an opt-out rate of only 0.91% Guest inquiries 13 minutes to resolve guest inquiries with 31% automation rate Guest satisfaction 4.7 out of 5 average rating among hotel guests “Once we switched to Revinate Ivy, thanks to [...]
From anonymous to appreciated — personalizing for repeat guests
Hotel Moment WITH KAREN STEPHENS Episode 113 In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specifically, John emphasizes the need to move from “anonymous to appreciated” when it comes to recognizing your repeat guests and providing them with the [...]
Bunker success: Streamsong Resort drove 1700+ room nights with this one-time email campaign
Inspiration Bunker success: Streamsong Resort drove 1700+ room nights with this one-time email campaign Subject line: The Bunker Experience Sent: January 2025 Brand: Streamsong Resort Category: Inspiration Hotel location: Bowling Green, Florida (NAM) Our thoughts: Streamsong Resort successfully generated over 1700 room nights through this creative email campaign promoting "The Bunker Experience," a premium retreat for groups of 8-10 golfers. By emphasizing exclusive access to "The Bunker Suite" and [...]
Personalized luxury: How email design enhances the guest journey
Hotel Moment DEEP DIVE WEBINARS From pre-arrival communication to post-stay follow-ups, every touchpoint matters. Your email design isn’t just a marketing tool — it’s an extension of your brand and the experiences you offer. This webinar will explore how email design can elevate your guest journey, leaving lasting impressions and driving measurable results. Watch now Meet your hosts Dylan Cole, Managing Director Sales, EMEA, [...]
Hapi and Revinate team up to enable hoteliers to drive direct bookings quickly and at scale
Press release Hapi and Revinate team up to enable hoteliers to drive direct bookings quickly and at scale Your Content Goes Here The partnership leverages Hapi’s unified data model, which accelerates Revinate’s ability to activate its direct booking platform across enterprise groups MIAMI, Jan. 23, 2025 — Today, Hapi, the leading hospitality data and connectivity solutions provider, announced its partnership with Revinate, a direct [...]
2025 hospitality market outlook
Hotel Moment WITH KAREN STEPHENS Episode 112 In this week’s episode of the Hotel Moment podcast, Jan Freitag, National Director of Hospitality Market Analytics at CoStar Group, joins Karen Stephens, Revinate CMO, to share CoStar’s latest forecast data with tips on how hoteliers can be a bit more market savvy as they sift through ADR numbers, occupancy rates, and consumer trends. With a simple heuristic, Jan makes it easy [...]

