Featured articles
Apple iOS 18’s email revolution: What marketers need to know
The email marketing landscape is undergoing a seismic shift with Apple's iOS 18 update. If you're a marketer, your carefully crafted email strategies will face new challenges – and opportunities. Let's dive into three game-changing features that will reshape how your guests interact with your emails. Here are the top 3 changes to prepare for: Preview text: AI-generated email recaps to replace preview text Inbox categorization: Sorts mail into Primary, Transactions, Updates, and Promotions Digest [...]
Grand Hotel Excelsior Vittoria nudges guests
Inspiration Grand Hotel Excelsior Vittoria nudges guests Subject line(s): Missed Something? / Last Chance! Secure Your Dream Getaway Sent: 1 minute after abandonment / 2 days later at 06:00 a.m. CET Brand: Grand Hotel Excelsior Vittoria Category: Cart abandonment Hotel location: Sorrento, Italy (EMEA) Our thoughts: Sometimes, all your guests need is a nudge to finish their booking. Grand Hotel Excelsior Vittoria campaigns highlight the importance of a Shopping [...]
2025 hospitality trends: What every hotelier should know
Every year, industry experts predict the future of hospitality. Trends emerge — some with staying power and some that quickly fizzle out. But we’re predicting some innovative hospitality trends for 2025 that may very well change your business strategy for the better. Now, you know that staying in the moment is important in the hospitality industry. For example, when a guest arrives at your hotel, you focus on delivering an exceptional experience — from a [...]
Navigate AI with authenticity and preserve the human touch
Hotel Moment WITH KAREN STEPHENS Episode 111 In this week’s episode of the Hotel Moment podcast, Evan Crawford, Vice President of Marketing a Pyramid Global Hospitality, joins Karen Stephens, Revinate CMO, to advocate for the use of AI in marketing and analytics, but with some stipulations. Evan reminds every hotelier that their brand, their brand voice, and their authenticity mean everything when it comes to garnering valuable trust from [...]
Industry experts predict key hospitality trends for 2025
Hotel Moment WITH KAREN STEPHENS Episode 110 In this week’s episode of the Hotel Moment podcast, we’re unveiling the trends that some of the industry's sharpest minds believe will transform hospitality in 2025. At the beginning of every new year, hoteliers are swarmed with industry predictions and left to decipher which trends to give credence to and which trends to ignore completely. And on top of that, you’re trying [...]
Sharpening your instincts to foil phishing attempts
Imitation may be considered the highest form of flattery. Bad actors on the internet, though, fall outside the consideration set. As phishing attempts become increasingly sophisticated, hoteliers need to stay vigilant and implement robust security measures. Many security measures include automation and technology. The first line of defense will always be the individual, be they a guest or an employee of the hotel. At Revinate, we are here to work with you to protect your [...]

