Featured articles
Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate
Revamping success: How the Quay Hotel and Spa boosted direct channel revenue with Revinate Goal Drive direct bookings and take control of their email marketing. Strategy Focus email campaigns on guest experience and use smart segmentation. Results Increased average revenue per email campaign, along with an impressive ROI. Revinate allows us to create relationships with [...]
What hoteliers need to know about Google and Yahoo’s email authentication changes in 2024
New year, new email rules. Google and Yahoo have announced new email authentication requirements that take effect on February 1st, 2024. As email marketers in the hospitality space, we should pay attention to these new rules, because email continues to be a top — if not the top — marketing channel. Email marketing is stable, controllable, and affordable. Moreover, everyone has an email address. The last thing we want is to threaten this direct access [...]
Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service
Revinate boosts Hyatt Regency Lost Pines Resort and Spa’s revenue and personalizes service Goal Increase transient guest revenue. Strategy Develop a high-performing, guest-focused voice team. Results Along with increased guest satisfaction scores, the average room revenue per booked call increased by 72%, and the conversion rate is up by +106%. Revinate has supported our goal [...]
From basic to sophisticated: How The July transformed its marketing and increased their direct booking revenue
From basic to sophisticated: How The July transformed its marketing and increased direct booking revenue Goal Drive more direct bookings to reduce reliance on OTAs. Strategy Advanced email segmentation and personalization. Results 11x ROI in the last 12 months. Revinate has transformed how we market and given us the edge that we need to compete [...]
Guest-centric marketing: Belmont Hotel Manila’s secret to direct booking success
Guest-centric marketing: Belmont Hotel Manila's secret to direct booking success Goal Increase direct bookings via email channel. Strategy Leverage guest database to personalize email. Results More than 18M Php since 2020 in direct booking revenue via email marketing. Revinate is a major tool for us to stay meaningfully connected with past guests and in generating [...]
The blueprint for a top-tier hotel reservation team
While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. An effective hotel reservation team is a nexus, bringing together all of the intricate details necessary for a flawless guest experience. Your hotel reservation team’s expertise extends far beyond just facilitating bookings. They shape a guest’s first impression of your hotel, manage room allocation, enable seamless [...]

