Featured articles
APAC hoteliers: Compare your hotel marketing and guest feedback performance against industry benchmarks
Revinate's annual benchmark report just launched. And this year, we’re delivering it in a fresh format that includes an analysis of over 655 million emails and more than 30 million guest reviews from 2022. Now, we’ve reviewed the data to bring you actionable insights to boost your direct revenue and provide excellent guest experiences. With our 2023 benchmark report, you’ll be able to evaluate your hotel marketing and reputation management performance, plus you can compare [...]
Understanding social group travel
The Hotel Moment podcast — episode 50 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, discuss social group travel and how it’s shaping up for 2023. Plus, you’ll discover how the right tech integrations can increase the quality of the guest experience for this group and what you should consider before adopting new solutions. Listen in for a thoughtful discussion [...]
Recognizing the value of travel powers unforgettable guest experiences
The Hotel Moment podcast — episode 51 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group chat about how guests’ personal travel aspirations drive hoteliers to create experiences and service that goes beyond mere satisfaction. They also highlight how treating your internal team with care ultimately impacts the quality of guests’ stays and how you interact with [...]
That’s a wrap: fun moments from this season
The Hotel Moment podcast — episode 49 This week on the Hotel Moment podcast, we’ve pulled together all the laughs, jokes, and fun moments from past episodes to mark the end of this season. It’s been a pleasure to speak with so many professionals in the industry, swap stories, and share insights. Make sure to catch up with our host, Karen Stephens, Revinate’s CRO, in 2023 for a brand new season [...]
Exceeding guest expectations by designing a unique stay
The Hotel Moment podcast — episode 48 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Zachary Schwartz, CEO of YAYS, explore how innovation in hospitality can help you better understand what kind of stays your guests are looking for and how travel trends impact guest expectations. You’ll also learn about what an “aparthotel” is — and why it's an influential concept for the hospitality industry. Tune in [...]
Starting a career in hospitality
The Hotel Moment podcast — episode 47 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, re-visits a question she asks every guest that comes on the show: “How did you get your start in hospitality? And what was your first day like on the job?” You’ll hear responses from past guests that show the possibilities within the hospitality industry and why early experiences help shape careers. Tune in [...]

