Featured articles
Why providing the best hotel guest experience matters now more than ever
See why delivering the best hotel guest experience should be a priority 2022 was a year of learning and recovery for the hotel industry. But times are changing. There are emerging trends that we can already expect to have implications for the coming years. Now, it’s time for hoteliers to start planning what they can do to ensure the best hotel guest experience possible should be the center of everything they do. Let’s look into [...]
How the cloud can improve hotel operations
The Hotel Moment podcast — episode 46 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, get technical as they dive into cloud-based software. You’ll learn how moving to the cloud benefits your operations, simplifies data management, and helps you address the root cause of inefficiencies within your hotel. Tune in for a detailed conversation about the cloud, open APIs, and predictions for [...]
Hospitality from a global view
The Hotel Moment podcast — episode 45 This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how traveling around the world presented them with new hospitality perspectives. You’ll find out why welcoming different views of the guest experience is important, while also gathering insight on data collection and revenue management. Tune in to hear new perspectives and gain some [...]
How The Landmark London drove £2m in sales with Revinate Marketing
How The Landmark London drove £2m in sales with Revinate Marketing Tailored messaging With proper segmentation, the right offers go to the right audience Guest communication Revinate Marketing provides channel for communication and revenue Revenue from email campaigns Generated £2m in revenue With Revinate, we can provide our guests with a consistent journey, from the first booking confirmation email to upselling amenities all [...]
How Vintage Hotels drives guest engagement with Ivy, Revinate’s text messaging solution
How Vintage Hotels drives guest engagement with Ivy, Revinate's text messaging solution Quality conversations Revinate automated answers so staff could deliver excellent in-person service Staff support Revinate filled the gaps when staff was limited Outlet revenue Improvement directly related to product performance The experience with Ivy is highly personalized. This can be seen in our guest satisfaction surveys, which often highlight and [...]
Taking care of your staff to deliver exceptional guest experiences
The Hotel Moment podcast — episode 44 Episode #44 dives into the core of the guest experience. This week on the Hotel Moment podcast, Revinate’s CRO, Karen Stephens, and Paul Hitselberger, COO at First Hospitality, talk about why people are at the heart of the hospitality industry. We hear how Paul got his start, and how that shaped his view toward hotel operations to value both staff and guests. Paul also [...]