Product Manager

Product Spotlight: Improved Survey Real Time Alerts

Keeping up with all the feedback for your hotel can sometimes be overwhelming. Here at Revinate, our goal is to make this process as simple and streamlined as possible for you. The more you can focus on the information most relevant to you, the more time you’ll have to tackle the hundred other items on … Continued

One Example of How NOT to Respond to Negative Reviews

The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer criticized its portion sizes online. The hungry customer wrote a short review about the restaurant in Huddersfield, a large market town in West Yorkshire England, but said it “wasn’t worth the drive” after traveling 50 minutes there. The … Continued

Family Travel Search Trends

Today’s families are busy and stressed, and longing to get away. According to AAA, more than one third of American families are planning to take a trip in the next year. We already know that search engines are THE starting point for travelers during the inspiration phase of the booking cycle. But, the following data … Continued