Featured articles
The Revination – May 2026
The Revination May 2026 Explore Revinate’s monthly digest of hospitality’s latest insights and tips. As hoteliers, we know you’re flooded with information. The Revination simplifies that noise, making it easier for you to focus on what’s happening in hospitality, why it matters, and what action you can take today. We also share our perspective on industry trends and highlighting the strategies driving game-changing results for hotels like yours. Subscribe on LinkedIn. [...]
Will guests trust AI with their travel plans?
Hotel Moment WITH KAREN STEPHENS Episode 180 AI may be transforming how travelers search and book hotels, but the guest experience is still deeply human. In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer at Revinate, sits down with Aaron Miller, VP of CRM at Highgate, to explore how hospitality brands can embrace AI without losing the human connection guests expect. From AI-powered travel discovery and the [...]
How to prepare for hospitality’s AI future: Inside NAVIGATE 2026
Hotel Moment WITH KAREN STEPHENS Episode 179 75% of hoteliers at NAVIGATE 2026 use ChatGPT to book travel. At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover, book, and experience hotels? In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, and [...]
What NAVIGATE Phoenix 2026 made clear about where hospitality is headed
Ninety-three percent of travelers say they highly trust AI for travel information. Only 2% would let it book the trip for them.That gap is the most important number in travel right now — and it won’t stay that wide for long.At NAVIGATE Phoenix 2026, 200+ hoteliers, 50+ partners, and dozens of Revinators descended on The Wigwam in Phoenix to work through what the AI shift actually means for their operations. The message was consistent: the [...]
2026 Hospitality Benchmark Report: The voice channel playbook | a Revinate webinar
Hotel Moment WITH KAREN STEPHENS Episode 178 Are your calls converting or slipping through the cracks? High-intent callers aren’t just inquiries, they’re some of your most valuable revenue opportunities. But without the right strategy, visibility, and follow-up, too many of those conversations never turn into bookings. In this episode of Hotel Moment, we’re featuring a webinar from our 2026 Hospitality Benchmark Report leadership series with Bailey Yeats (Revinate) and [...]
The margin UKI hotels are giving away to OTAs, and how to take it back
In the UK, Booking.com and Expedia are still the top two revenue-generating booking channels. Direct is third. That's not a crisis, but it is a problem, because direct bookings generate 65% more revenue per booking than OTAs, the cost of acquisition has risen 25% since 2019, and every commission payment — running at 15% to 30%, applied to a VAT-inclusive rate in the UK — is margin that belongs to your P&L, not theirs. The [...]