Featured articles
Win-back email campaigns for bigger profits and greater loyalty
OTA commissions have doubled since 2015 — often exceeding rates of 30% to 35% for many properties. And, acquiring new customers can cost anywhere from 5X to 25X more than retaining existing ones. The math is simple. Repeat business from direct bookings is much more lucrative than constantly acquiring new customers. If you’d like to keep more of your hard-earned revenue, read on to discover how easy it is to recapture past guests and increase [...]
Unlock your potential and face the staffing shortage with technology
The Hotel Moment podcast — episode 58 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), discuss why the staffing shortage doesn’t have to be an obstacle to reach success. Rogers offers creative solutions hoteliers can use to expand their workforce, and explains how technology actually facilitates opportunities for staff to connect with [...]
How to start implementing sustainability initiatives while staying true to your brand
The Hotel Moment podcast — episode 57 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, explore the increasing emphasis on sustainability in the hospitality industry. You’ll discover practical tips for implementation while developing a greater understanding of sustainability’s global relevance in hospitality. Tune in and find out how to design a greener stay for your guests to exceed [...]
Defining luxury and elevating hotel service
The Hotel Moment podcast — episode 56 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, depict what it truly means to be a luxury hotelier. They explore beyond the standard definitions of luxury and ultra-luxury and connect these ideas to exemplary service. Dr. Jeffrey also shares his perspective on the changing digital landscape and how to [...]
What can hoteliers do to stay grounded in their guest connections?
The Hotel Moment podcast — episode 55 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, explore the ways strong guest relationships impact your hotel’s success. They dive into how monitoring guest feedback can improve the stay experience, and why embracing local offerings can help guests feel more connected to your property. Tune in to gather inspiration [...]
The Direct Booking Summit: 4 insights for APAC hoteliers
Hundreds of APAC hoteliers gathered in Siam Kempinski, Bangkok for the Direct Booking Summit on March 14th-15th, 2023. The 2-day event was packed with knowledge presented by industry experts, such as Google, OTA Insight, and IDEAS. As the platinum sponsor, Revinate was at the summit and facilitated lively discussions about first-party data, direct booking strategy, how to accelerate demand and more as we spent time with our hotel technology partners. Are you a hotelier who [...]

