Featured articles
The lost art of a reservation call: How to build trust, capture data, and close bookings
Hotel Moment DEEP DIVE WEBINARS Imagine a traveler sees your ad, reads your reviews, and calls ready to book. They ask about rates, hear a quick price quote, say “thanks, I’ll think about it,” and hang up, taking their name, email, and your marketing ROI with them.We mystery-shopped 308 live reservation calls to uncover why this happens. The reality? 92% of unbooked calls end with zero contact data collected, and 55% feature [...]
The blueprint for iconic hotel F&B
Hotel Moment WITH KAREN STEPHENS Episode 192 Hotel F&B is having a moment. The most memorable hotel restaurants aren't winning because they offer another convenient place to eat. They're winning because they give guests a reason to seek them out, talk about them, and come back. Today's travelers are looking for more than standardized menus and familiar hotel amenities. They want local stories, intentional design, and dining experiences that [...]
The end of beigification: Why travelers are searching for something real
Hotel Moment WITH KAREN STEPHENS Episode 191 The sameness that once defined hotel brands is becoming their biggest weakness. Today's travelers have more choice than ever, and they're increasingly choosing hotels with personality, local character, and stories they can't find anywhere else. In this episode of Hotel Moment, Karen Stephens sits down with Lindsey Ueberroth, CEO of Preferred Travel Group, to explore why independent hotels are thriving in what [...]
The hidden data leak in hotel phone reservations and how to fix it
Imagine throwing $100 bills into an ocean breeze and expecting them to land neatly back in your cash drawer. Talk about wishful thinking. Yet that is precisely what is happening across hoteliers everywhere, every single day. Here’s the scene: A high-intent traveler stumbles across your slick new paid social campaign and falls head over heels for your penthouse suite photos. They pick up the phone to book a luxury weekend getaway directly with your team. [...]
The Revination – July 2026
The Revination July 2026 Explore Revinate’s monthly digest of hospitality’s latest insights and tips. As hoteliers, we know you’re flooded with information. The Revination simplifies that noise, making it easier for you to focus on what’s happening in hospitality, why it matters, and what action you can take today. We also share our perspective on industry trends and highlighting the strategies driving game-changing results for hotels like yours. Subscribe on LinkedIn. [...]
Why the best luxury hotels don’t sell exclusivity — They build connection
Hotel Moment WITH KAREN STEPHENS Episode 190 Luxury is losing its obsession with exclusivity. The most memorable hotels aren't winning because they keep guests apart. They're winning because they create moments that bring people together. Today's travelers aren't just looking for a beautiful room or a private escape. They're looking for connection, belonging, and experiences that stay with them long after checkout. In this episode of Hotel Moment, Dylan [...]