Featured articles
How The Landmark London drove £2m in sales with Revinate Marketing
How The Landmark London drove £2m in sales with Revinate Marketing Tailored messaging With proper segmentation, the right offers go to the right audience Guest communication Revinate Marketing provides channel for communication and revenue Revenue from email campaigns Generated £2m in revenue With Revinate, we can provide our guests with a consistent journey, from the first booking confirmation email to upselling amenities all [...]
How Vintage Hotels drives guest engagement with Ivy, Revinate’s text messaging solution
How Vintage Hotels drives guest engagement with Ivy, Revinate's text messaging solution Quality conversations Revinate automated answers so staff could deliver excellent in-person service Staff support Revinate filled the gaps when staff was limited Outlet revenue Improvement directly related to product performance The experience with Ivy is highly personalized. This can be seen in our guest satisfaction surveys, which often highlight and [...]
Taking care of your staff to deliver exceptional guest experiences
The Hotel Moment podcast — episode 44 Episode #44 dives into the core of the guest experience. This week on the Hotel Moment podcast, Revinate’s CRO, Karen Stephens, and Paul Hitselberger, COO at First Hospitality, talk about why people are at the heart of the hospitality industry. We hear how Paul got his start, and how that shaped his view toward hotel operations to value both staff and guests. Paul also [...]
Get a feel for fall at Graduate Roosevelt Island
Inspiration Get a feel for fall at Graduate Roosevelt Island Sent: September 2022 Brand: Graduate Roosevelt Island Category: Inspirational, Room Offer Hotel location: New York (NAM) Our thoughts: This promotional email campaign sent by Graduate Roosevelt Island targeted the hotel's full database, excluding only OTA email domains and guests with a future stay. This lead nurturing email was meant to inspire bookers with a room offer that included a promo code [...]
[Guest First Name], sleep in tomorrow and join us for brunch
Inspiration [Guest First Name], sleep in tomorrow and join us for brunch Sent: September 2022 Brand: voco® Orchard Singapore, an IHG Hotel Category: Promotional, On Property Hotel location: Singapore (APAC) Our thoughts: This email campaign sent by voco Orchard Singapore targeted their on-property guests with a special Sunday Brunch offer — and it captured their attention for both brunch and extended/future stays at the hotel. This campaign was sent to 126, [...]
An Unforgettable Autumn
Inspiration An Unforgettable Autumn Sent: September, 2022 Brand: The Kingsley Hotel Category: Holiday, Inspirational Hotel location: Cork, Ireland (EMEA) Our thoughts: The Kingsley used segmentation wisely with this inspirational campaign — they targeted guests located in Ireland with no future stay, and they excluded specific rate codes. This led them to send their inspirational autumn campaign to a segment of about 11,000 guests. And this group loved it! The open rate was [...]

