Featured articles
Why great guest experiences start before check-in
Hotel Moment WITH KAREN STEPHENS Episode 188 The future of hospitality is human. In this episode of Hotel Moment, Karen Stephens sits down with Lydia Bates, Director of Sales and Marketing at Dream Inn Santa Cruz, to explore how one of California’s most iconic beachfront hotels creates guest loyalty through storytelling, personalization, and genuine connection. Lydia shares how Dream Inn uses its on-site reservations team, local expertise, and pre-arrival [...]
How AI uses personalization to beat pricing and win bookings
Hotel Moment WITH KAREN STEPHENS Episode 187 Personalized pricing based on a guest’s ability to pay is headed toward regulation, but that doesn’t mean hotels can’t personalize an offer based on a guest’s unique preferences.In this episode of Hotel Moment, host Karen Stephens, CMO of Revinate, sits down with Chris Anderson, Professor at Cornell University's School of Hotel Administration and a leading expert on revenue management, pricing, distribution, and commercial strategy. [...]
Keeping an authentic voice when AI can’t read the room
Hotel Moment WITH KAREN STEPHENS Episode 186 AI is experiencing mass adoption across industries, including hospitality. But it can't replace the human touch guests crave. In this episode of Hotel Moment, host Karen Stephens, CMO of Revinate, sits down with Dina Niekamp, SVP of Brand and Marketing at Aparium Hotel Group, a lifestyle hospitality company known for building hotels that feel deeply rooted in the neighborhoods around them. Dina [...]
The Revination – June 2026
The Revination June 2026 Explore Revinate’s monthly digest of hospitality’s latest insights and tips. As hoteliers, we know you’re flooded with information. The Revination simplifies that noise, making it easier for you to focus on what’s happening in hospitality, why it matters, and what action you can take today. We also share our perspective on industry trends and highlighting the strategies driving game-changing results for hotels like yours. Subscribe on LinkedIn. [...]
How hotels turn data overload into profit growth
Hotel Moment WITH KAREN STEPHENS Episode 185 Hotels have more data than ever before, but more data doesn't always lead to better decisions. In this episode of Hotel Moment, Karen Stephens sits down with Jeff Michael, Area Director of Revenue Management at Sage Hospitality Group, to discuss why commercial teams often get stuck in reporting instead of taking action. Together, they explore how hotels can align revenue, sales, and [...]
The AI booking shift: What hoteliers need to do now
Hotel Moment WITH KAREN STEPHENS Episode 184 The rules of hotel discovery have changed overnight. Guests have stopped searching for hotels and started asking AI to book one for them. In this episode of Hotel Moment, hosts Karen Stephens and Dylan Cole explore what Google's expansion of hotel booking into its Universal Commerce Protocol means for hoteliers and why the next 12 months could be one of the most [...]