Sanjana Chappalli
VP - Brand Marketing and Communications
Sanjana Chappalli is focused on shaping the Revinate brand to be known as the hospitality industry’s direct booking platform leader. She leads Revinate’s commitment to building brand equity with its customers, employees, and other stakeholders by setting clear marketing strategies and implementing tactical executions. Sanjana has led marketing teams in ad agencies and companies, working with global brands like Spotify, IBM, Lenovo, and Porsche in nearly 25 years of work experience across Asia, Europe and North America. Outside of work, she is a serious linguaphile: She speaks five languages fluently and is currently learning Spanish, her sixth language. Besides her love for languages, Sanjana is a frequent diver also always planning diving and snorkeling trips.
Featured articles
10 Insights From Cornell’s Industry Recovery Webinar
This week, Dr. Kate Walsh, Dean, The Hotel School, Cornell SC Johnson College of Business moderated a webinar with three industry experts to discuss the current state of the hospitality industry and what the future might look like. Her guests were Chip Rogers, President and CEO of AHLA, Raymond Martz, Executive VP and CEO of Pebblebrook Hotel Trust and Roger Hill, Chairman and CEO of The Gettys Group. These are our top 10 takeaways. 1) [...]
Brian Chesky’s Covid-19 Wake-up Call
In a recent video interview with Skift founder and CEO Rafat Ali, Airbnb founder Brian Chesky talked about the clarity that comes from crisis. He reminded us that he formed Airbnb in his 20’s because he needed some money to pay rent and he wanted to meet cool people. He never thought he would be operating a travel company. Rather, he wanted to foster human connection, and that hasn’t changed. “Human connection isn’t a trend. [...]
A Round-up of Travel Predictions
A look at what the hospitality industry recovery might look like, and why business travel will face new challenges. To quote McKinsey & Company’s Global Managing Partner Kevin Sneader, “The future is not what it used to be.” Travel analysts, financial experts, hoteliers and vendors are all wondering the same thing: When will the travel market recover and what will the recovery look like? While no one knows for sure what will happen and we [...]
Hoteliers Share Their Advice for Recovery
Revinate has been regularly surveying our customers to understand how they’re feeling, how they’re thinking about their businesses and what they need to be successful. Our most recent survey, which received 297 responses from global hoteliers asked, “If you experienced an extreme down cycle in bookings in the past, what was most helpful to you during that time?" While the situation today is quite unlike any others the industry has weathered, the responses provide some [...]
Video Series: Celeste Loh on what we can learn from APAC, what hoteliers should avoid doing & big changes coming
This week, Dylan Cole of Revinate sat down with Celeste Loh, one of Asia’s trail blazers in revenue management and founder and owner of theREVpeople. Celeste has worked with some of the world’s renowned hotel brands to give them a competitive edge in a demanding market. Like many in hospitality, Celeste worked her way up the ladder. She began at the front desk in 1993 and later, was ‘forced’ into taking over reservations and revenue [...]
How to Build Empathy into Your Marketing Strategy
Advice for hoteliers on how to be authentic in your marketing and avoid coming off as tone-deaf. Yesterday we shared 12 social post examples from hotels that are continuing to engage guests in a way that feels authentic. Today we apply these tips to your marketing strategy more holistically. In a Harvard Business Review article published after the last recession, the authors wrote, “In frothy periods of national prosperity, marketers may forget that rising sales [...]