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Wild Dunes Resort
Wild Dunes Resort How Revinate augmented this resort's direct booking strategy Revinate's Reservation Sales helped Wild Dunes Resort track their call data and transform their direct booking strategy. NAVIS is now part of Revinate.
We secret-shopped 135 hotels — here’s how to improve hotel sales on the phone
Picture this: It's 8 p.m. on a Tuesday, and a tired parent finally sits down after a long day. Three tabs deep into vacation research, they land on a photo that stops the scroll. Turquoise lakes, snow-capped peaks, and a mountain-view suite with morning light pouring through the window. The Canadian Rockies. A real vacation. The kind with on-site breakfast, a shuttle to the lake, and a quiet cup of coffee while the kids are [...]
How easy access to guest data transformed marketing at Hotel Indigo Bali Seminyak Beach
How easy access to guest data transformed marketing at Hotel Indigo Bali Seminyak Beach Goal Streamline direct bookings. Strategy Data-driven campaign marketing. Results $600K in direct channel revenue in 7 months. With Revinate, we have established a stronger market position. We are now able to deliver the right message to the right customers at the [...]
The lost art of a reservation call: How to build trust, capture data, and close bookings
Hotel Moment DEEP DIVE WEBINARS Imagine a traveler sees your ad, reads your reviews, and calls ready to book. They ask about rates, hear a quick price quote, say “thanks, I’ll think about it,” and hang up, taking their name, email, and your marketing ROI with them. We mystery-shopped 308 live reservation calls to uncover why this happens. The reality? 92% of unbooked calls end with zero contact data collected, and [...]
The blueprint for iconic hotel F&B
Hotel Moment WITH KAREN STEPHENS Episode 192 Hotel F&B is having a moment. The most memorable hotel restaurants aren't winning because they offer another convenient place to eat. They're winning because they give guests a reason to seek them out, talk about them, and come back. Today's travelers are looking for more than standardized menus and familiar hotel amenities. They want local stories, intentional design, and dining experiences that [...]
The end of beigification: Why travelers are searching for something real
Hotel Moment WITH KAREN STEPHENS Episode 191 The sameness that once defined hotel brands is becoming their biggest weakness. Today's travelers have more choice than ever, and they're increasingly choosing hotels with personality, local character, and stories they can't find anywhere else. In this episode of Hotel Moment, Karen Stephens sits down with Lindsey Ueberroth, CEO of Preferred Travel Group, to explore why independent hotels are thriving in what [...]